Crate and Barrel reviews

3.0

42% would recommend to a friend

(2,486 total reviews)

Janet Hayes

37% approve of CEO

29% positive business outlook

Crate and Barrel has an employee rating of 3.0 out of 5 stars, based on 2,486 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Crate and Barrel employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Nov 4, 2019

Lots of effort for not much reward

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Laid back environment Cool coworkers depending on team Casual dress Occasional work from home.

Cons

There seems to be way too much effort and expectation for not much reward. Especially within IT. It feels understaffed, with large projects and aggressive deadlines. People bust their butts to try to meet these expectations. People get woken up in the middle of the night for production support, or get called on weekends (they never tell you about on call during the interview, make sure to ask). People spend so much extra time and energy only to get a message or an email simply saying "thanks". It feels very insulting and like you're only getting a pat on the back. The company puts on occasional socials where there is free drinks and appetizers, but instead of spending all that money on that stuff, why not take that money and give out bonuses? A nice christmas bonus to show associates that their effort didn't go unnoticed. At the end of the day, everyone works for a paycheck so that they can support themselves and their families. No one cares about social events at work, but extra compensation always has the greater value. The only people who get bonuses at this company are higher ups and management. Everyone else doesn't seem to matter. Raises are also a joke. Aren't even in line with inflation. Again, all these extra hours being put in, disrupting your family and personal life to be on call or getting woken up in the middle of the night, for what gain? So you can just get told "thanks" with an occasional appetizer? The company also has an outdated work from home policy. There should be work from home once a week, especially fridays. No one seems to be in the office on friday anyways.

avatar
Crate and Barrel Response
6y
Thank you for taking time to share your thoughts with us. We value all feedback and want to make ourselves available to listen to our associates. We have shared this feedback with the appropriate teams.
2.0
Aug 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, employee discount, quality products and fellow co-workers

Cons

The store is in a free fall since new management took over. An extraordinary number of associates, Managers, Sales, Furniture, Stockroom, full-time, part-time, have quit in the 8 months since new management started. Morale is at an all-time low. There is no organization or leadership by managers to improve processes, train or organize staff. There is blatant favoritism which never existed before. It's sad how the store is falling apart and the higher ups should take notice that it effects the bottom line with lost sales and lost inventory and worker's comp because of accidents in the stockroom.

avatar
Crate and Barrel Response
6y
​Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management. ​
2.0
Dec 22, 2018

Buyer Beware

Recommend
CEO approval
Business Outlook

Pros

Some very lovely coworkers, the occasional great customer, access to sophisticated design software.

Cons

Entrenched cronyism, and embitterment, amongst most staff members who actually know anything. A general lack of knowledge reflected in newer staff. Managers, many of whom have zero commitment, use micromanaging, manipulation and intimidation in attempt to motivate staff. A constant turnover of managers (averaging 6 months to a year). Incredibly demanding customers--If management has it their way you'll spend most of your day helping anxiety ridden, out-of-touch, housewives coordinate beige pillows. Mikes, secret shops, weekly one-on-ones...Need I say more?

avatar
Crate and Barrel Response
7y
We have received your advice and want to thank you for taking the time to share your thoughts with us. We value all feedback and want to make ourselves available to listen to our associates. Please contact the Corporate Offices at 847-272-2888 and ask to speak to a member of the Associate Relations team
Viewing 25 - 27 of 2,486 Reviews

Glassdoor has 2,612 Crate and Barrel reviews submitted anonymously by Crate and Barrel employees. Read employee reviews and ratings on Glassdoor to decide if Crate and Barrel is right for you.