New Area Manager has led to 100% new sales management team, which have adopted her micromanaging style. Constantly rehashing numbers from weekly reports does not make people better at upselling and promoting the credit card, and drives away junior managers because of high school-like interrogation of last week/month/quarter's performance in every department.
In the big picture, great initiative in new digital markets and services, but all at the expense of in-store operations. Running out of space for hundreds of new SKUs every season, more and more complex furniture options that confuse customers and sales associates, and continually racing to the bottom with more cheaply-made goods to appeal to every single potential customer. Customers often comment on how Crate "used to be classy", but is way different now.
