Buyer Beware - Furniture Sales Associate Crate and Barrel Employee Review

2.0
Dec 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Some very lovely coworkers, the occasional great customer, access to sophisticated design software.

Cons

Entrenched cronyism, and embitterment, amongst most staff members who actually know anything. A general lack of knowledge reflected in newer staff. Managers, many of whom have zero commitment, use micromanaging, manipulation and intimidation in attempt to motivate staff. A constant turnover of managers (averaging 6 months to a year). Incredibly demanding customers--If management has it their way you'll spend most of your day helping anxiety ridden, out-of-touch, housewives coordinate beige pillows. Mikes, secret shops, weekly one-on-ones...Need I say more?

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Crate and Barrel Response
7y
We have received your advice and want to thank you for taking the time to share your thoughts with us. We value all feedback and want to make ourselves available to listen to our associates. Please contact the Corporate Offices at 847-272-2888 and ask to speak to a member of the Associate Relations team

Explore other reviews about Crate and Barrel

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, nice people, supportive managers

Cons

Can’t think of any cons

1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The office had a good coffee machine, which employees appreciated. The cafeteria staff member was friendly and welcoming, which made the environment feel a little more positive. Opportunity to observe how long-established corporate operations function.

Cons

Management style felt very micromanaged. The management in the IT appeared heavily focused on older management methods rather than collaborative leadership. Favoritism was noticeable among certain employees and teams. Contract workers were treated differently from full-time employees, including exclusion from social events, food gatherings, and team activities. The IT teams often seemed disconnected and unwilling to support or train others properly. Communication issues were common, including employees talking negatively about coworkers behind their backs. Training and onboarding lacked structure and consistency. The workplace often felt disorganized, with unclear processes and coordination problems.

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