Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 588 reviews)); "Flexible hours and good if you’re in school" ((in 207 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment very easy going" ((in 115 reviews)); "flexible schedules are nice when they occur" ((in 93 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "bad management and coworkers, favoritism" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

Compare reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Jan 2, 2010

Pretty Good, not perfect

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good benefits good mission/non - profit relaxed

Cons

bad communication lack of advancement salary low management flaws

3.0

Oct 15, 2009

Assistant

Recommend

CEO approval

Business Outlook

Pros

Most of the employees were kind in the beginning. The salary seemed fair compared to similar jobs in the area. Convenient location.

Cons

When employees true colors came out there was lots of negative gossip. The main building is old and outdated. Cleaning was horrible. Medical insurance for family was pricey.

4.0

Mar 26, 2017

Retail Manager

Retail sales manager

Recommend

CEO approval

Business Outlook

Pros

Incredible health care benefits, as well as life-insurance, dental, vision, paid vacation and sick leave with the option of FLMA after 12 consecutive months with the company. Being in the lower middle-class it's a huge benefit to be able to shop discounted merchandise for very reasonable prices. Working with the lower middle-class people and being able to provide a service for those not fortunate enough to shop at full-retail price. I witness first hard the power of work with this company, and I very much enjoy being a part of it and I know that promotional opportunities are always available to me. Goodwill is an employment agency and they offer second-chances to those with non-violent felony charges. The CEO and VP work hard to offer these chances to potential employees and others providing community service, and their hard work shows their care for these communities.

Cons

The only downfall is the hourly pay. Even though I do understand that my health insurance is very good and I pay very little for such a good plan, it is still difficult to maintain comfortable living situations with my base pay-check. Which means that sometimes I work as many as 15 hours overtime just to reach ends-meet. This being said, I am also a single adult, who lives alone and is completely dependent on just my wages. Many of my co-workers enjoy financial stability with the same pay and a financial partner.

Viewing 9148 - 9150 of 9,218 Reviews

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Jobs at Goodwill

Goodwill

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Reviews by job title

Pretty Good, not perfect

Assistant

Retail Manager

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