Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 588 reviews)); "Flexible hours and good if you’re in school" ((in 207 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment very easy going" ((in 115 reviews)); "flexible schedules are nice when they occur" ((in 93 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "bad management and coworkers, favoritism" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

Compare reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Sep 6, 2010

Decent Pay, but not the most fun work, not for the allergic!!!!

Production

Recommend

CEO approval

Business Outlook

Pros

decent pay, $1.50 above minimum wage.

Cons

HORRIBLE allergy breakouts. Skin rashes and puffy eyes/runny nose. If you are allergic to pet dander or must this is not the place for you. Very painful repetitive work. A lot of standing. Quotas to reach or you will be written up. Breaks are paid but you cant leave the building. You have to fend for yourself with everything. Get your own clothes. Tote your own clothes to the compactor. And fight with other employees for supplies like hangers and tagging guns which some people stash. Which makes it very hard to reach your quota in a realistic time frame. You have to have your bag checked EVERY TIME you leave the building. If no one responds to the page and comes to the front, you could have up to 10 minutes knocked off your lunch and nothing you can do about it.

4.0

Jul 13, 2010

Great Place to work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible schdule (Compressed workweek) Trust (able to work independently without someone looking over your shoulder) Most departments are pleasure to work with especially Marketing and Retail Friendly staff (developed many lifelong friendships) Generous Paid Time Off Meaningful work (its great to see someone less fortunate succeed and change their life) Corporate office and many stores are brand new (its nice to visit and work in a clean environment)

Cons

Not all positions earn what they could at a for-profit agency...but rarely do people work at Goodwill for the rate of pay.

3.0

Mar 23, 2010

Great organization for those who want to make a difference in people's lives when income and benefits are not a concern.

Director of retail

Recommend

CEO approval

Business Outlook

Pros

Great mission, it's a pleasure to see the difference that your contributions are making in other's lives.

Cons

While rewarding spiritually and emotionally, salary and benefits are very week.

Viewing 9145 - 9147 of 9,218 Reviews

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Reviews by job title

Decent Pay, but not the most fun work, not for the allergic!!!!

Great Place to work!

Great organization for those who want to make a difference in people's lives when income and benefits are not a concern.

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