Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 588 reviews)); "Flexible hours and good if you’re in school" ((in 207 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment very easy going" ((in 115 reviews)); "flexible schedules are nice when they occur" ((in 93 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "bad management and coworkers, favoritism" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Mar 5, 2017

Someone went home crying at least once a week

Production lead

Recommend

CEO approval

Business Outlook

Pros

You can learn a lot being in production and pricing out vintage or high end items.

Cons

They over produce to meet deadlines. Managers usually freak out around their bonus time. Be prepared to be underpaid and over worked.

4.0

Jul 21, 2014

Goowill is always looking for ways to help those who help themselves

Administration

Recommend

CEO approval

Business Outlook

Pros

The ability to grow and learn in several areas at one. It's not just sitting at a desk all day, it's also being a part of the community and networking which I enjoy.

Cons

Not enough vacation time and long days. Hours are 8-5 (which most jobs in this type of office setting is 8-4 or 9-5). I got one week of vacation when I started, but it won't be until the END of year 2 before I earn enough PTO to take barely one week off....and that's if I don't get sick or have to use a vacation day here and there. We get 3 sick days which 3 out of 365 is just not enough. It takes more than 3 days to recover just from a cold or flu!

5.0

Jul 10, 2014

Great people great service

Employment specialist

Recommend

CEO approval

Business Outlook

Pros

the people and the service

Cons

none, been good everything is trill

Viewing 9151 - 9153 of 9,218 Reviews

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Jobs at Goodwill