Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 576 reviews)); "Flexible hours and good if you’re in school" ((in 200 reviews)); "The job has a good work environment" ((in 115 reviews)); "They also were great for the employees" ((in 115 reviews)); "Flexible schedule was nice to have" ((in 111 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 892 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 263 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "Low salary and not good working" ((in 87 reviews)); "No training provided for positions that should have training." ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,215 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,215 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Jun 1, 2026

Good environment, but expect longer hours at times

Cashier

Recommend

CEO approval

Business Outlook

Pros

Good working environment and friendly people

Cons

There were times where you had to work longer

2.0

Jun 1, 2026

Okay job reasonable pay

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Decent work life balance Good coworkers

Cons

Lots of policies that make things difficult

4.0

May 31, 2026

Like a dysfunctional family, in a good way

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Employees are kind and make the job fun Customers are usually very kind, patient, and easy to form relationships Flexible schedules, time off is usually guaranteed if requested off in advance.

Cons

Can get very overwhelming at times, especially when there’s high traffic Management/corporate policies are very much on the stricter side (i.e., attendance)

Viewing 1 - 3 of 9,215 Reviews

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Jobs at Goodwill