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      Goodwill

      Engaged Employer

      Goodwill reviews

      3.2

      45% would recommend to a friend

      (9,218 total reviews)

      Catherine Meloy

      48% approve of CEO

      38% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Career opportunities

      2.7

      Senior management

      2.7

      Compensation and benefits

      Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      1.0
      Jun 23, 2016

      Stay away, very racist environment

      Operations supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Their mission is to keep people working through donations, they do that! they do give people an opportunity to work

      Cons

      Upper management has NO clue how to run this operations. NONE of their location are in compliance with local and state laws. they refuse to end the work assignments of anyone, because they are a non profit and don't pay unemployment taxes, so they take a big hit when someone files for unemployment..there operation in Newcastle is nothing more than a landfill. One of the most unsafe places I've ever worked. They have people running their GRC operations that is at the very minimum plays favorites and at worst is racist.they are only out to make themselves look good to the CEO.

      2.0
      Jan 31, 2016

      Assistant Manager

      Assistant retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Repetitive work if you like that, good health insurance, but 'you' pay for it and it's required, so you work one week free every two or it comes out to be $6.21/hour but on paper your wage is $10/hour.

      Cons

      Sorting thru nasty items daily, 1 weekend off a month, never having your 2 off days together, no family time, closing shifts 3 per week of your 5 shifts when hired in they said 2 per week, but they aren't together either. Can't plan anything, won't give approval for pto you earned. Upper management has their favorites and only promotes them. Can't tell anyone what's in the store for sale or you'll get fired, can't shop in the store you work in. Took away all bonus opportunities

      3.0
      Jan 5, 2016

      Store Manager

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Help people, not rigid structure-autonomy to manage, caring people, programs offerred, second chances, different everyday - more challenging than traditional retail.

      Cons

      Always reactive, not enough upper management getting their hands dirty, supporting poor people by continuing to pay them an unlivable wage isn't supporting them. Management turnover really high, overworked. No time for family balance, denied vacations. Lack of realistic perspective by senior leaders of what operations takes to be successful. Get in, build yourself IF you can stay long enough and suffer through, then get out and go elsewhere!

      Viewing 34 - 36 of 9,218 Reviews
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      ReviewsGoodwill reviews

      Glassdoor has 9,719 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.