My first day filling out paper work, I had questions but no manager around to ask. Eventually the manager came back to make sure it was filled out. Assigned me a time card which they immediately lost. Handed me a shirt that wasn't my size, and I've since asked for a new one. I wasn't shown around and wasn't shown procedures.
Since working here, I've developed an absolute distrust of the company and its management staff.
I was left unaware that it is required to run racks and put things away, which is acceptable....
but you can't leave at the end of the day until the entire staff collectively has done a quota of 30 racks. Which isn't always easy & more often than not you're stuck in the store til 10pm. Let alone putting away another 2/3 racks that come from dressing rooms, that need to be put away.
As its required to put things away, you're also to hustle to the sound of a page whenever someone needs a dressing rm. or a case item, which again if on register, you can't do anything about it.
As a cashier when I call for my manager and need back up, I would expect my leader's to step in and be available immediately.
Instead I'm up front waiting with the customer, repeating "they should be here any moment" ... Its simple customer service that seems to be lacking, whenever a manager fails to come to the front it makes everyone look bad especially the face they're seeing directly:mine.
Generally because I know it is about customer service... I'm calm, polite, or just as fed up along with the customer that customers are pretty nice.
But again when I have to call for a manager with bills over $20, a return, or a price reduction ((which they nvr-rarely ever do))
And then stand there for 5...10...sometimes even 15mins having a customer stare at you even if nicely becomes a bit more than awkward.
Majority of the customers are nice (even though some don't seem to understand its second hand, not name brand)
At the end of the day its a cashiers job to stock and run at least 4/5racks, pick up, collect carts, & clean.
At the end of the day especially a half price day, you really don't feel like minimum wage is enough...
