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BrightStar Wireless

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BrightStar Wireless reviews

2.7

38% would recommend to a friend

(101 total reviews)

Bart Bess & Jafus (Jay) Palmer

48% approve of CEO

34% positive business outlook

BrightStar Wireless has an employee rating of 2.7 out of 5 stars, based on 101 company reviews on Glassdoor which indicates that most employees have an average working experience there. The BrightStar Wireless employee rating is 24% below average for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

101 reviews
1.0
Aug 2, 2020
Recommend
CEO approval
Business Outlook

Pros

You start generating PTO, but only when you become a store manager or higher. They do offer health, dental, vision, and life insurance.

Cons

To be constantly threatened to get fired for not meeting 90% of my high quotas during a global pandemic. That is definitely the #1 reason I decided to leave. I only found out that it was an "empty threat" when I put my 2 weeks notice in. I never want to work for a company that think they can incentivize their employees by threatening them. What a horrible environment and company culture. Their employment ads say "$36,000 - $55,000 a year salary", which obviously is including commission. However, as a "gold status" store manager, you are a $30,000 a year salaried employee. Not including commission of course. Being a salaried employee, you are expected to be on call and work any amount hours required to make you "successful". Working so much wouldn't be so bad if they didn't constantly change your commission structure. Which always resulted in you making less commission - for example: they have the commission structure set up to have the chance of having your hard earned commission being taken away from you for not meeting certain sales metrics. When I left it was 35% of your commission being taken away, andt one time it was 50%, or even 100%. Regardless of where you are located (I was in a somewhat rural area), they expect you to meet the same standards and quotas as cities that are 2-3 times the size of your town. And of course if you can't meet those quotas, that means zero commission earned. However, if you display your concerns about the high quotas for your area, the economic down fall of your area ( results from Covid-19). They just say you're not trying hard enough and to stop making excuses. I definitely could list more cons, but I will stop here.

1.0
Jun 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Immediate co-workers were nice

Cons

Corporate shorted me on my full paycheck. Also the company covers their losses by taking money away from the employee, i.e. if a phone is stolen while an employee is working they charge the employee for the phone. On top of all this in the contract you sign they reserve the right to take away all commission if you leave before the end of the month(I do understand this is a pretty common practice but it means that they view employees as entirely expendable assets).

1.0
Feb 2, 2018

Unrealistic quotas for small population

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Sales atmosphere was nice, and I loved it.

Cons

All the love I had for sales was ruined by constant restructuring of pay. Every time making it easier to lose all the commission you have earned that month. They give you quotas based on a city population in a town of 10,000 people and discipline you if you dont makr the quota. So they pay us 8 dollars an hour and take all of our commision every month. And after all this, they believe they still give us incentive to sell.

Viewing 10 - 12 of 101 Reviews

Glassdoor has 107 BrightStar Wireless reviews submitted anonymously by BrightStar Wireless employees. Read employee reviews and ratings on Glassdoor to decide if BrightStar Wireless is right for you.