Does Air Canada pay their employees well?

According to anonymously submitted Glassdoor reviews, Air Canada employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Air Canada. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Air Canada?

51% of Air Canada employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Air Canada 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Air Canada?

Flight Attendant (442) , Station Attendant (182) , Customer Service Representative (177) , Manager (72) , Ramp Agent (68) , Customer Service Agent (59) , CSSA (52) , Service Director (46) , Customer Experience Specialist (44) , Airline Pilot (43) , Customer Experience Manager (35) , Customer Sales and Service Agent (32) , Customer Service (27) , CES (Customer Experience Specialist) (25) , Pilot (24)

What are the pros of working at Air Canada according to real employee reviews?

"The benefits are great and a lot of advancement if looking to make this your career." ((in 509 reviews)); "Medical and Travel Benefits are great" ((in 217 reviews)); "great benefits and flight benefits" ((in 212 reviews)); "great people and industry and balance" ((in 140 reviews)); "Travels and colleagues are great." ((in 76 reviews))

What are the cons of working at Air Canada according to real employee reviews?

"The pay is low and taking advantage of the travel perks is really difficult because of the work schedule." ((in 256 reviews)); "low salary and very corporate (admin)" ((in 187 reviews)); "Very messy infrastructure which has potential to improve but poor management can not handle that part" ((in 183 reviews)); "Long hours and away from family" ((in 85 reviews)); "Mostly bad managers" ((in 54 reviews))

What are employees saying about Air Canada layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Air Canada layoffs and their outlook for job security at Air Canada in 2026.

Air Canada reviews

3.2

51% would recommend to a friend

(3,087 total reviews)

Michael Rousseau

53% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Air Canada has an employee rating of 3.2 out of 5 stars, based on 3,087 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Air Canada employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

3K reviews

1.0

Jan 6, 2023

Toxic Workplace in ORD, Stay Away!!! You've Been Warned.

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Some employees seek to help new hires however the majority could care less.

Cons

1. Very Low pay at $17.99/hr and NO HR orientation after employment is offered. The employee must provide everything regarding the new hire process, i.e., submit your own urinalysis, picture id, and tax forms. 2. Unorganized and unprofessional training on (CM) 3. Toxic and incompetent managers incapable of leadership. 4. If you drive to work: Employees must take a ridiculous public bus and transfer to the ORD train. 30-45min guaranteed each way; on a good day. The employee parking lot is 2.5 miles away. 5. Ten-hour work days that habitually turn into twelve-hour workdays. 6. HIGH TURN-OVER RATES compared to similar airlines in ORD. For example, some Leads have less than 1 yr of service. Unheard of in the airline industry. 7. No teamwork. 8. Concierges watch movies while everyone else is working. They are not expected to help co-workers; only there for the Super Elite Customers.

2.0

Jul 30, 2022

Absolute devastation

Customer experience representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits Fast paced environment Decent pay Thats it.

Cons

No organization Union, that prefers senior people over workers who has better ratings, bigger experience and better knowledge. No support from management. They will listen to you and put your complaints straight to garbage. FULL OF PEOPLE THAT BRING EXTREMELY TOXIC ENVIRONMENT. People are envy, lazy and expect newly hired employees do all the job while they do nothing and collect free checks.

1.0

Jan 16, 2022

Mediocre at best

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

travel I guess but only if you can get a spot on the plane soooo good luck travelling when it peak season... planes are always overbooked

Cons

Very low pay, management makes decisions based on their best interests and not the employees (bonus). Have I said low pay? ceo pay in 2020 (low compared to 2019- 12,871,900$) 9,258,983$ and starting customer service rep in 2020 33,280$. Even if you're Unionized, Unifor is also a subpar union that have their best interests at heart. Also, if you accidentally do overtime, they will only pay you if remember to email them. If not, you will be working for free!

Viewing 58 - 60 of 3,087 Reviews

Jobs at Air Canada

Cabin Crew Manager - Temporary

Customer Sales and Service Agent - Call Centre

Bilingual Customer Sales and Service Agent - Call Centre

Agent de piste (Préposé d'escale) – Aéroport - temps plein

Air Canada

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Toxic Workplace in ORD, Stay Away!!! You've Been Warned.

Absolute devastation

Mediocre at best

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