Pros
Some employees seek to help new hires however the majority could care less.
Cons
1. Very Low pay at $17.99/hr and NO HR orientation after employment is offered. The employee must provide everything regarding the new hire process, i.e., submit your own urinalysis, picture id, and tax forms. 2. Unorganized and unprofessional training on (CM) 3. Toxic and incompetent managers incapable of leadership. 4. If you drive to work: Employees must take a ridiculous public bus and transfer to the ORD train. 30-45min guaranteed each way; on a good day. The employee parking lot is 2.5 miles away. 5. Ten-hour work days that habitually turn into twelve-hour workdays. 6. HIGH TURN-OVER RATES compared to similar airlines in ORD. For example, some Leads have less than 1 yr of service. Unheard of in the airline industry. 7. No teamwork. 8. Concierges watch movies while everyone else is working. They are not expected to help co-workers; only there for the Super Elite Customers.