TransCore Customer Service (CSR) reviews

little room to move up, management has been in their positions for years, little hope of excelling due to the fact that no one ever leaves, poor pay for someone with a bachelors degree, but steady employment, never worrying about being laid off, etc

Where do I start......First this company's EZ Pass department has been contracted out by the State of Pennsylvania. Transcore has then contracted out their staffing for their customer service call centers to 2 staffing companies. Although the job is 40 hours, the pay starts out at $10 an hour which is on the low end of what a good customer service agent should make. In fact, the management doesn't care or reward good people who provide excellent customer service, they would rather praise representatives who are mean and rude to the public because they feel the more calls that are taken is more important than helping someone who may have a question or a problem. Unfortunately the State of PA has turned a blind eye to Transcore and would rather that people who travel the PA Turnpike be made to feel as if they have committed a capital crime if they miss a toll or have a question about EZ Pass because they plain may not know or are visitors from out of state.