Is TransCore a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TransCore have rated their employer with 3.1 out of 5 stars in 52 Glassdoor reviews. This is a lower than average score with the overall rating of TransCore employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at TransCore now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TransCore .

Does TransCore pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TransCore with 2.6 out of 5 stars based on 52 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TransCore.

How happy are Customer Service (CSR) professionals working at TransCore?

55% of Customer Service (CSR) employees at TransCore would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated TransCore with a 2.8 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.7 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at TransCore?

Customer Service Representative (40) , Data Entry (21) , Data Entry Clerk (21) , Software Engineer (19) , Customer Service Representative (CSR) (15) , Image Review Clerk (14) , Image Reviewer (11) , Senior Software Engineer (9) , Data Entry Image Reviewer (7) , Product Support Representative (6) , Systems Administrator (6) , Data Entry Specialist (5) , Systems Engineer (5) , Product Support Specialist (4) , Project Manager (4)

What are the pros of working at TransCore according to real employee reviews?

"Some of the people are great" ((in 30 reviews)); "pay but decent." ((in 29 reviews)); "Good benefits once you get hired on" ((in 15 reviews)); "Good work environment Good support" ((in 13 reviews)); "friendly coworkers and overall, it's an easy job." ((in 10 reviews))

What are the cons of working at TransCore according to real employee reviews?

"Poor management wanted you to do 609 images an hour which to me is unrealistic to me." ((in 42 reviews)); "Authoritative & Autocratic Manager" ((in 14 reviews)); "No Work life balance in IT" ((in 9 reviews)); "Very condescending executive leadership, inaccurate information provided to direct reports" ((in 7 reviews)); "All Supervisors have nasty attitudes, they need management training." ((in 7 reviews))

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TransCore

TransCore Customer Service (CSR) reviews

3.1

55% would recommend to a friend

(52 total reviews)

Tracy Marks

39% approve of CEO

32% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (52 reviews)

Ratings by demographic groups

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Customer Service (CSR) employees have rated TransCore with 3.1 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TransCore is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

52 reviews

4.0

Jun 30, 2018

Pretty good place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People I work with are really great, they’re one of the reasons I like going to work. Being able to help customers that are willing to take it.

Cons

The way you do things changes daily and the changes aren’t circulated to the csr’s well.

1.0

Apr 23, 2017

Do not recommend working here

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Do not recommend this company at all

Cons

No positive reinforcement, no consistency in training.

3.0

Oct 31, 2014

My Experience at TransCore

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people that work there made going to work enjoyable.

Cons

Time-off policies and lack of growth in the company for everyone. Switch insurance company, the Hartford.

Viewing 46 - 48 of 52 Reviews

Jobs at TransCore

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Lead

Dover, DE

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TransCore Customer Service (CSR) reviews

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Pretty good place to work

Do not recommend working here

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