TTEC reviews

3.3

55% would recommend to a friend

(11,441 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Feb 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Pay check, working from home.

Cons

~Training done by person whose English you could barely understand, ~Management was never available for issues. Supervisors never met to go over stats and how to bring them up. Instead they just fire you. ~Issues with the programs brought up to managers/supervisors but no response except to fire. ~1 Supervisor for a whole team of @Home agents and in center distractions. ~No response for Record of Employments, pay information, ASK-Now does not respond to tickets filed.

1.0
Dec 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home, but don't expect to get paid.

Cons

too many to list but here are a few - extremely hard to navigate payroll and actually receive your pay - training is disorganized chaos as the trainer doesn't control the class and everyone is interrupting the trainer with random questions unrelated to the topic throughout training making it impossible to follow the topic at hand. - When they make a mistake, they blame you at all costs. There are over 15 different logins and passwords you have to use on a daily basis, multiple times a day. - When a problem arises, the instruction you get from one person is different from what you get from the next. - There is no way of calling or contacting HR, and nowhere you can leave feedback for the company or anyone specifically. They lie to you and the class, they get mad if you ask questions and like to blame CVS or the current client for their downfalls.

1.0
Dec 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Could work from home.

Cons

Training for insurance job was about5/6 weeks. Trainer was 20 years old. Admitted to no collage. Of course she was pretty. That is how they get the job. I got tired of hearing about her drinking parties or her room mate letting the dog out, if her or her boyfriend were talking or not, this went on and on and on. Some people in class did not know anything about computers, they constantly slowed the class down. They need more emphasis on phones. They through you into nesting when you don't know how the phones work or if they work. Some trainers care and some team leads care, far more don't give a crap about you. Minimum 1 week of interplay on soft phones. O and they use paperless environment. That means you MUST learn online on the screen as you get no hard books. For @home workers this makes it very tough. I don't recommend it.

Viewing 232 - 234 of 11,441 Reviews

Glassdoor has 13,241 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.