Need more trainers/higher education trainers vs 20 year old now. - Customer Service Representative TTEC Employee Review

1.0
Dec 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Could work from home.

Cons

Training for insurance job was about5/6 weeks. Trainer was 20 years old. Admitted to no collage. Of course she was pretty. That is how they get the job. I got tired of hearing about her drinking parties or her room mate letting the dog out, if her or her boyfriend were talking or not, this went on and on and on. Some people in class did not know anything about computers, they constantly slowed the class down. They need more emphasis on phones. They through you into nesting when you don't know how the phones work or if they work. Some trainers care and some team leads care, far more don't give a crap about you. Minimum 1 week of interplay on soft phones. O and they use paperless environment. That means you MUST learn online on the screen as you get no hard books. For @home workers this makes it very tough. I don't recommend it.

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5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
2d
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
1.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers Your work helps the people you talk to

Cons

Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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