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      TTEC

      Engaged Employer

      TTEC reviews

      Do Not Apply - Customer Service Representative TTEC Employee Review

      1.0
      Feb 15, 2019
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay check, working from home.

      Cons

      ~Training done by person whose English you could barely understand, ~Management was never available for issues. Supervisors never met to go over stats and how to bring them up. Instead they just fire you. ~Issues with the programs brought up to managers/supervisors but no response except to fire. ~1 Supervisor for a whole team of @Home agents and in center distractions. ~No response for Record of Employments, pay information, ASK-Now does not respond to tickets filed.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      1.0
      Jun 15, 2026
      Customer service advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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