Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (815) , Team Leader (165) , Licensed Insurance Agent (159) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 645 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Culture is good and salalry also" ((in 225 reviews)); "Work environment is good and friendly" ((in 170 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 526 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 503 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 428 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,446 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,446 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

5.0

Jul 14, 2023

Customer Service Rep

Csr

Recommend

CEO approval

Business Outlook

Pros

Remote work from home, some cases can be mobile. Work/life balance is good as long as your family understands that you are at work when you're on the clock. Gas & wardrobe expenses are out the door. PC's are usually provided. Room for advancement.

Cons

Communication with HR & Payroll is lacking if you are not in management and even then, it can take too long because many things are handled by email instead of a phone.

1.0

Jan 17, 2023

They don't appreciate good employees

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

The company had a good environment at the beginning, but it's changing fast in a bad way

Cons

They don't see good employees, they tolerate people doing absolutely nothing.

TTEC Response

3y

Your assessment of your TTEC experience is important to us. Thank you for sharing. Please visit www.ttecwehearyou.com to let us know the details of your experience and how we can improve our employee experience.

4.0

Sep 28, 2022

TTEC

Insurance producer

Recommend

CEO approval

Business Outlook

Pros

TTEC is flexible with outside responsibilities, consistent on hours, with no mandatory overtime in my two years here. There are options to sign up for overtime on faster paced months. Decent benefits, Medical, Dental, Vision, 401K, and additional services you can purchase.

Cons

Communication is sometimes lacking between upper management and employees.

TTEC Response

3y

We appreciate your recommendation of TTEC. Thanks for your feedback and we hope your experience at TTEC continues to be positive.

Viewing 298 - 300 of 11,446 Reviews

Jobs at TTEC

Customer Service Representative – Remote in USA

Customer Service Representative – Remote in Virginia

Seasonal Healthcare Trainer

Fraud Detections Representative

TTEC

TTEC reviews

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Customer Service Rep

They don't appreciate good employees

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