TTEC reviews

3.3

55% would recommend to a friend

(11,446 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,446 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
3.0
Jan 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home 100% Benefits after 30 days PTO and vacation Equipment provided by Company Helpful and understanding direct supervisors

Cons

Disrespect and unprofessional treatment by Operations Manager and higher Unexpected and/or unjustified payroll manipulations/deductions. Unpaid/hours removed if computer issues require contacting IT for resolution of problem with company provided equipment. Can not get contact information on how to contact HR DEPARTMENT from any management or website s. Total disregard and total disrespect by certain operations managers and active prevention of promotion for anyone that isn’t shown favoritism. Not treated with any value or appreciation and not afraid to let you know by any means possible just how unimportant you, your time and dedication matters.

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TTEC Response
2y
Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to train our managers so that they provide the best leadership possible. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com.
1.0
Dec 22, 2023

Corrupted company overall

Recommend
CEO approval
Business Outlook

Pros

Higher ups Throw their workers crumbs while their eating like fat cats

Cons

Liars Shady Spineless Disrespectful Management does not care about you Management/ team leaders do nothing fix your job based performance. They let you sink and blame you for it. Yet they have meetings every 5 minutes to evaluate your performance. No leadership My license was earned through their work program and myself and many others were told ttec would provide the ce courses for renewal but now they are releasing our licenses making us pay for them to have to be renewed

1.0
Sep 27, 2023
Recommend
CEO approval
Business Outlook

Pros

None this is the worst company I have ever worked for.

Cons

Micromanaged since day one. Given only up seconds to do notes for member before a call is coming in. Have to ask for permission to finish notes without being interrupted. Have to submitted template if late to lunch and breaks and have to justify why. Equipment was shipped late and had to punch back training. Training was not enough and a waste of time. Group of trainees were lied to multiple times from compensation to work schedule. Was not given work schedule until a week before and it consist of the rest of the month going into the following month and had to request days off.

Viewing 295 - 297 of 11,446 Reviews

Glassdoor has 13,246 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.