Swarovski reviews

3.4

55% would recommend to a friend

(1,939 total reviews)
avatar

Alexis Nasard

67% approve of CEO

49% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,939 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
4.0
May 28, 2019

Good Retail Experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I worked at Swarovski for almost 3 years while in college. It was the best retail job I had. My managers were excellent, caring, and hardworking people. Our upper management people were very approachable and involved. They often came to our store and asked us what we thought could be done better on their end. They offered full benefits to full-time employees which was really nice.

Cons

They should pay their people more. Especially when they are full-time. I also saw very little room for growth past the store level.

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Swarovski Response
7y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we love when employees want to share their positive experiences with us and are glad to hear that working for us “was the best retail job” and “My managers were excellent, caring, and hardworking people. Our upper management people were very approachable and involved”. Feedback such as yours makes me proud to work here. As for your concerns “They should pay their people more”, please note we are constantly evaluating our pay scales based on local markets and employee feedback, and to that end, we recently implemented a new bonus program to address employee concerns over compensation. In addition you expressed a concern about "very little room for growth past the store level.", we are proud to share with you that in our Retail Stores in the United States, since the start of 2019 we have promoted over 20 employees to management positions. We have also had several promotions in our corporate offices since the start of 2019. We encourage our employees who are interested in a promotional opportunity, to work with their immediate supervisor on an Individual Development Plan to help them achieve their goals. Please note we also have an open-door policy and encourage our employees to reach out to their supervisor, a member of our management or HR Team to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees as well as our customers can we improve and remain relevant in today’s ever changing world Once again thank you for your feedback, we wish you much success in your future endeavors.
1.0
May 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Their are only cons no pros!

Cons

worst company to work with ever ! hike is not even 8 % work culture is not good at all

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Swarovski Response
7y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are also proud to have an open-door policy and encourage our employees to reach out to their supervisor, a member of our management or HR Team to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees as well as our customers can we improve and remain relevant in today’s ever changing world. Please note your feedback will be shared with Upper management. Once again thank you for your feedback, we wish you much success in your future endeavors.
4.0
May 18, 2019

Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, flexibility, respect, highly compassionate company

Cons

Consistency in communication can be better

avatar
Swarovski Response
7y
Thank you for taking the time to leave a review and for your 5 years of service. At Swarovski, we truly value constructive employee and customer feedback. We understand that flexibility in scheduling is important to employees, and it is always our goal to accommodate our employees’ busy lives as much as possible. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued, as they are an integral part of adding sparkle to everyday life. We are also glad that you valued the benefits we provided, as we review the company benefits on a yearly basis and are always striving to improve the benefits we offer to both Full-Time and Part-Time employees. As for your concern over consistency in communication, we want to thank you for your feedback and assure you we are addressing this thru enhancement to Coco –the Retail communication program, additional employee town-halls, and the role out in our retail stores of GROM (Global Retail Operation Model) to ensure we are providing standardization for how we communicate with our stores and how we run them. We will continue to make enhancements to our communication as we strive to be more transparent and consistent in our communication. We also want to wish you much success in your career.
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Glassdoor has 2,673 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.