Sanctuary reviews

3.1

57% would recommend to a friend

(355 total reviews)

Craig Moule

52% approve of CEO

57% positive business outlook

Sanctuary has an employee rating of 3.1 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sanctuary employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

355 reviews
2.0
Dec 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Competitive Salary, Generous Annual Leave entitlement, Good Benefits, Some great people to work with! Basic Training well-delivered by L&D team.

Cons

Frontline Staff and Middle Managers are unsupported by Senior Management within the Business areas. Role based Training always get declined, Micro-Management, No Trust in staff, No recognition of teams achievements and efforts, HR (avoid at all costs) they will belittle you and make you believe you are supported through various avenues but when it comes to the crunch, you are ignored, very unprofessional and patronising! Heads of Service trying to run the company as a one man band while Ops Managers are frustratingly having fingers pointed at them for issues out of their control. Having to sit back and listen to instructions dictated, resulting in severe service failures. Slow approval process leading to numerous complaints which in turn adds to what is already a heavy workload. Saddened to be able to list so many negatives, and these are just a few!

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Sanctuary Response
7y
I’m sorry to hear of your concerns regarding senior management support. All our managers go through a robust recruitment and selection, and induction and training programme, including staff management and leadership. Ensuring our employees feel supported in their roles is very important to us, and we would always encourage you to have a chat with either your line manager or HR Business Partner if you didn’t feel this way. With reference to role-based training, Sanctuary Group provides mandatory and essential role-based training via its in-house learning academy. We’re sorry that you had a request declined, and when this happens, we always provide a reason as to why that would be the case. In respect of recognition, operational managers are supported in recognising teams and staff progress with reference to the My Performance and Recognition Awards policies, as well as through its Staff Awards programme and other initiatives such as staff ideas. We are very concerned to hear that you had a negative experience with us and would welcome you getting in touch for us to look into things further – please email resourcing.team@sanctuary-housing.co.uk.
1.0
Sep 12, 2017

Souless organisation for robots

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay was competitive, quite flexible with remote working.

Cons

Find the biggest stone you can find throw it at the wall and see if that wall goes "ouch" is good summary of sanctuary, it's culture and the management. This is a company that has countless restructuring regimes, throws away staff like paper plates but will spend hundreds of millions of pounds on a computer system that doesn't work, and then forces the remaining staff to work it, then gets cross with them when it doesn't. This bi-polar authoritarianism is what will finally grind things to an end. Directors here just can't stop messing with things until there's nothing left for them to mess with. I m trying to see if deep down i find it funny, perhaps even ironic. But I don’t… I just don’t see the irony. I only see hatred – pure undiluted hatred buzzing through my body which is so unhealthy in a work environment and mentally not good. You feel like a helpless automaton in a faceless world of clueless bureaucrats who are counting the spoils of their last successful campaign (£££) to fob off the public with some social input. the kind of input that is un-hampered by the anchor that is required in this business...satisfaction and quality. I just think the mere words strike fear into the heart of every lazy pig in every stinking faeces-infested office that resides under the crust that is sanctuary. Careers are built on power. There is a ever going power struggle at the top, directors chasing their careers..power is based on ownership and ownership is the art of manipulation. Jobs for the boys. Back scratching. What a filthy business this really is. The idea of pride and satisfaction undermines this power at the very core. There looks like there will be some kind of a future, though not one I want any part of. I don’t want to be part of a world where the term ‘quality’ has ceased to apply. I just dont get the sanctuary thing that some seem to - i just cant accept its an attractive offer... I don’t like the taste of brown stuff, I can’t roll over and have my belly stroked, and I won’t be someone’s clown… unless that someone is me. If you are selfish, chasing the pound and have no care about the quality of the work you or your company do, then great, pull of a pew, your in good company at sanctuary.

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Sanctuary Response
8y
It’s really concerning for us to read your comments and we’re very sorry that this was your experience and how you felt while working for us. We can assure you that our aim is to create a positive working environment in which our staff can thrive, and this is why we welcome all feedback, both negative and positive, to allow us to continue to improve.
1.0
Mar 26, 2019

High pressure low staff numbers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary and annual leave higher than other housing associations

Cons

The higer the management are the more unprofessional they are. They bully staff on a daily basis and make constant threats. If you have a disability don't bother working here as they will try to get rid of you and make you feel inadequate compared to everyone else.

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Sanctuary Response
7y
Within our HR team, HR Business Partners operate across the country to support staff and managers with any HR issues. When staff have concerns, they are encouraged to raise these in a timely way with their manager or senior manager, Staff Council rep or HR Business Partner if more suitable. As a current employee, we would encourage you to speak to use one of these options to discuss your concerns and see how we can assist as soon as possible. If you don’t feel able to speak to someone within the organisation, Health Assured have a confidential advice and support line for staff. We hope you feel able to get in touch.
Viewing 7 - 9 of 355 Reviews

Glassdoor has 377 Sanctuary reviews submitted anonymously by Sanctuary employees. Read employee reviews and ratings on Glassdoor to decide if Sanctuary is right for you.