Pep Boys reviews

2.6

22% would recommend to a friend

(1,606 total reviews)

Joe Auriemma

15% approve of CEO

19% positive business outlook

Pep Boys has an employee rating of 2.6 out of 5 stars, based on 1,606 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 30% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Mar 22, 2021

Corporate Team Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Team members can be collaborative. • Opportunities exist for folks who show interest outside of their realm of expertise.

Cons

• The expectation across the board is to be logged in at ALL times. Weekends, religious holidays, vacations, doctor visits, sick time, and PTO days are not respected at all. • The safety of team during pandemic not taken seriously—Travel of corporate team made mandatory for unnecessary tasks at the height of the pandemic. • Executive team all works remotely, or comes in a few days a week (prior to pandemic) so it is hard to get answers. • Deadlines often unrealistic or unmanageable • When someone leaves, they do not typically hire replacements. Instead, they force other team members to continue to overload themselves. When this is expressed, the sentiment is that "we are all busy, and need to pull together to get things done." • Employees not often given key role deliverables. It is hard to measure success when you don't know what you should be working on. • Annual employee reviews often skipped due to change-over in management. • Senior leadership often makes staff feel uncomfortable with inappropriate jokes and ribbing. Excused as a "boys club."

1.0
Aug 8, 2018
Recommend
CEO approval
Business Outlook

Pros

The actual people who work in the field. They care about the industry and are passionate, but face difficulties from the corporate support staff. However, The senior leadership doesn't care about people. Poor bonuses. Poor merit increases, even for outstanding employees. The budget was only 1% for merits. 1%.

Cons

Not enough support staff to help Benefits, Payroll and Leave Teams are not accessible. No one answers the phone No one understands what they should be doing Systems are old Poor senior leadership Company doesn't care about employees Work life balance is poor Pay is not competitive Ethical Issues Parent Company handicaps Pep Boys - Too much red tape Unorganized No SOPs No support from corporate offices

1.0
Nov 11, 2014

Terrible Company

Recommend
CEO approval
Business Outlook

Pros

You will meet some great people who are keeping their heads down trying to survive. Pay was slightly above average until Chris Adams (SVP) changed pay scales.

Cons

I wish i had listened to friends and family before coming on board. Working for big box retailers for many years, I know it doesnt have to be this bad. Terrible leadership is all to blame. The worse part is when you hear people brag about the Road Ahead and how great it is for our company. Then you actually talk to the managers from those markets and you see how beaten down and micro managed they are. They burn through managers making them work 80+hrs a week. -CEO got kicked out of the company. He seemed like a genuine good guy. But too many layers of worthlessness below him to make a difference. -Senior Leadership is terrible and could care less about anyone besides themselves. People at the top like Chris Adams are trying to turn this company into Enterprise, where leaders threaten people's jobs and overload proven performers with extra tasks and metrics that accomplish nothing only to feed their need for micromanagement. -Pep Boys cooks the books and changes your P&L whenever they feel like it. Rent costs go up and down by the month. Utilities fluctuate with no explanation. Headquarters is shady and hiding their losses in the stores. Someone needs to go to jail or worse. Stealing from our commissions in the stores. My district manager gets told to stop asking questions when he tries to help. -Support partners are a joke and only add an extra layer of micro management and unnecessary blame placing. They walk into store, don't greet you or our customers, tell you that you suck and leave. "Support" Partners...right. -Upper management is loaded with incompetent egotistical masochists who find joy in running the performers into the ground instead of fixing the flaws in our company our how we operate. -Good 'ole boy network. If Chris Adams likes you, then you will get promoted no matter how terrible your performance is. -AVP's are worthless and redundant "yes men." . I watch them micromanage my AD and provide no solutions or help. They walk in and pretend to be your friend and then try to fire or cut your pay behind your back. -Chris Adams will brag about how great Enterprise is as a company. Someone needs to tell him that he works for Pep Boys now. -This will be the only company where they can offer you a promotion and you make less money for 5x the amount of work than you did in your current role. -HR yells at you to complete succession plans and talent development reports....yet NO ONE gets promoted out of stores. So what am i planning for?! -Conference calls, conference calls, conference calls.., Death by conference calls. If that's not bad enough, the emails follow right behind it. No praise all punishment.

Viewing 4 - 6 of 1,606 Reviews

Glassdoor has 1,664 Pep Boys reviews submitted anonymously by Pep Boys employees. Read employee reviews and ratings on Glassdoor to decide if Pep Boys is right for you.