Terrible Company - General Manager Pep Boys Employee Review

1.0
Nov 11, 2014
Recommend
CEO approval
Business Outlook

Pros

You will meet some great people who are keeping their heads down trying to survive. Pay was slightly above average until Chris Adams (SVP) changed pay scales.

Cons

I wish i had listened to friends and family before coming on board. Working for big box retailers for many years, I know it doesnt have to be this bad. Terrible leadership is all to blame. The worse part is when you hear people brag about the Road Ahead and how great it is for our company. Then you actually talk to the managers from those markets and you see how beaten down and micro managed they are. They burn through managers making them work 80+hrs a week. -CEO got kicked out of the company. He seemed like a genuine good guy. But too many layers of worthlessness below him to make a difference. -Senior Leadership is terrible and could care less about anyone besides themselves. People at the top like Chris Adams are trying to turn this company into Enterprise, where leaders threaten people's jobs and overload proven performers with extra tasks and metrics that accomplish nothing only to feed their need for micromanagement. -Pep Boys cooks the books and changes your P&L whenever they feel like it. Rent costs go up and down by the month. Utilities fluctuate with no explanation. Headquarters is shady and hiding their losses in the stores. Someone needs to go to jail or worse. Stealing from our commissions in the stores. My district manager gets told to stop asking questions when he tries to help. -Support partners are a joke and only add an extra layer of micro management and unnecessary blame placing. They walk into store, don't greet you or our customers, tell you that you suck and leave. "Support" Partners...right. -Upper management is loaded with incompetent egotistical masochists who find joy in running the performers into the ground instead of fixing the flaws in our company our how we operate. -Good 'ole boy network. If Chris Adams likes you, then you will get promoted no matter how terrible your performance is. -AVP's are worthless and redundant "yes men." . I watch them micromanage my AD and provide no solutions or help. They walk in and pretend to be your friend and then try to fire or cut your pay behind your back. -Chris Adams will brag about how great Enterprise is as a company. Someone needs to tell him that he works for Pep Boys now. -This will be the only company where they can offer you a promotion and you make less money for 5x the amount of work than you did in your current role. -HR yells at you to complete succession plans and talent development reports....yet NO ONE gets promoted out of stores. So what am i planning for?! -Conference calls, conference calls, conference calls.., Death by conference calls. If that's not bad enough, the emails follow right behind it. No praise all punishment.

Explore other reviews about Pep Boys

5.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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