New York Life reviews

3.7

62% would recommend to a friend

(5,474 total reviews)
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Craig DeSanto

76% approve of CEO

62% positive business outlook

New York Life has an employee rating of 3.7 out of 5 stars, based on 5,474 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New York Life employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

5K reviews
3.0
Apr 23, 2015
Recommend
CEO approval
Business Outlook

Pros

I was with NY Life for just over four years. Quality Council Agent my second year, Executive my Third and was prorata for Executive again this year. It's a great career for those looking for a change and who like to help people. Fabulous training program designed to help you enter into a sales career. You set your schedule. You get to help people. Great career agent model.

Cons

Too much training. My first 3 years I averaged 15.7hours/week in mandatory training sessions that occurred 3/week. Including drive time I spent 22.7hrs/week in red time. This amounted to an uncompensated part-time job. Upper management lacks oversight/control over Managing Partners Training strategies and implementation of training programs. No email CRM system is available for use (without a ton of red tape). In today's age of content marketing it's mind-boggling that a partnership with an e-system like MailChimp, SalesForce doesn't exist. Drive sales, but don't give your agents the technological/marketing tools to cost-effectively and time-efficiently market their brand. NY Life misses the mark when integrating/aligning brand marketing at the Agent/RR level. There's a huge disconnect and I'm still utterly baffled by the sheer number of things NY Life could be doing, could be providing its agents and hasn't - not even an inkling of a clue that these "no-brainer" systems are absolutely necessary in building a book of business. In fact it's what motivated me to apply for the Strategic Marketing position that I accepted. It's why I'm leaving NY Life. Confusing/unfair Underwriting practices. Lack of transparency. They push high annual Whole Life premiums and when you write those cases your commission is gutted. On a $70k annual premium I earned roughly 12% in commission. It was peanuts and certainly even 35% could've changed my life and greatly enhanced my business.

1.0
Mar 9, 2015

Work for this company at your own peril.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They have a brand name and they use it mercilessly. They welcome you with open arms, but beware of this.

Cons

They apply unrealistic goals and pressure from day one. They expect you to bring your own leads, meaning family and friends, and they will stop at nothing to get you to sign them up. Then, they have you repeatedly call all your clients and constantly try to get them to upgrade or buy something else. Many of your once contented clients will want to change insurance companies, because of the incessant calling. The stress is unrelenting and impossible to deal with and they don't care. You must produce a certain amount of money or you don't go up the ladder. If you're considering working for this company, don't do it.

2.0
Jan 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Everyone in the call center was in the same boat, we all stuck together and we truly supported each other. It was wonderful to receive such comprehensive training, and I felt that I had all of the necessary information to be successful on the phones.

Cons

The incomprehensibly strict schedule we were expected to adhere to left us working far beyond the time expected at the office, leaving 30 seconds for bathroom breaks, and time discrepancies were counted against your schedule adherence. Once the team was within the already absurd adherence goal, they made it even more ridiculous. It left me feeling chained to my desk and totally trapped. Oftentimes, the management would tell us about required weekend hours with little advanced notice, and vacation time had to be scheduled so far in advance to ensure that the phones were covered, it almost seemed pointless to try and take the time at all. Besides that, the turnover rate left the center with only a few reliable veterans, and they often were promoted to the more advanced departments after a year or so, leaving the front lines full of new trainees. The Dallas Service Center often gave vague or downright incorrect information, so the inconsistency in service was very apparent. Overall, unless you have a desperate wish to work in a call center, don't do it.

Viewing 73 - 75 of 5,474 Reviews

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