New York Life reviews

3.7

62% would recommend to a friend

(5,475 total reviews)
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Craig DeSanto

76% approve of CEO

62% positive business outlook

New York Life has an employee rating of 3.7 out of 5 stars, based on 5,475 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New York Life employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

5K reviews
5.0
Jan 1, 2015
Recommend
CEO approval
Business Outlook

Pros

The training is the best you will find. You get a training allowance (has to be earned) that helps in the beginning. There are support phone numbers that will help with any imaginable situation or question- and you don't have to wait 5 years before they pick up the phone.

Cons

This is a very hard job to do. Most people get burned out by the second year. Unless you have a strong warm market, you will be working 80+hrs to make 30k (if you are lucky). Be prepared to go months with no income in the beginning and occasionally throughout at least the first year.

1.0
Oct 31, 2014

High stress environment

Recommend
CEO approval
Business Outlook

Pros

Challenging environment, smart co workers, decent compensation and benefits. Senior management is communicative and keeps us informed, even when they have bad news to share.

Cons

Major "transformation" initiative is underway in Technology. In the end we are told there will be a major downsizing in the NY-NJ workforce. Most jobs will be going to India, Dallas, Atlanta. No chance of relo or training. This process is just starting, not clear the impact on specific individuals. Knowledge transfer process is also underway. Teams of young Indians come around, interview and record you on what you do, how you do it, etc. Assisting these teams is #1 priority we are told. My manager is a micromanager who has lost or fired all his employees over the years. I am the last. Daily 15-20 minute lecture sessions are painful but tolerated. Earned time off is difficult to take - every year most of my vacation time is piled up to be taken in Nov and Dec. when I get lectured on why I should have taken it during the year even though it often was refused to be approved. Manager expects you to be working 10-12 hours / day, available on weekends. Does not "get" the importance of American holidays such as Christmas, Thanksgiving, other family time. Vacations in summer with family is more important than vacation in October, November, etc. alone. Company used to be a great place to work. Now it feels abusive, unpleasant to come to every day.

1.0
Oct 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Income good. Offers you to get your 214 License. Great co-workers.

Cons

Mandatory overtime worked 50 hours a week. Incompetent managers who never worked in a call center environment. High turn over rate. Monthly one on one beat downs by your manager. It's the a typical smile in front of your face then you are stabbed in the back. Horrible Company Pass On This One.

Viewing 76 - 78 of 5,475 Reviews

Glassdoor has 6,511 New York Life reviews submitted anonymously by New York Life employees. Read employee reviews and ratings on Glassdoor to decide if New York Life is right for you.