Pros
Everyone in the call center was in the same boat, we all stuck together and we truly supported each other. It was wonderful to receive such comprehensive training, and I felt that I had all of the necessary information to be successful on the phones.
Cons
The incomprehensibly strict schedule we were expected to adhere to left us working far beyond the time expected at the office, leaving 30 seconds for bathroom breaks, and time discrepancies were counted against your schedule adherence. Once the team was within the already absurd adherence goal, they made it even more ridiculous. It left me feeling chained to my desk and totally trapped. Oftentimes, the management would tell us about required weekend hours with little advanced notice, and vacation time had to be scheduled so far in advance to ensure that the phones were covered, it almost seemed pointless to try and take the time at all. Besides that, the turnover rate left the center with only a few reliable veterans, and they often were promoted to the more advanced departments after a year or so, leaving the front lines full of new trainees. The Dallas Service Center often gave vague or downright incorrect information, so the inconsistency in service was very apparent. Overall, unless you have a desperate wish to work in a call center, don't do it.
