After working nearly 6 years for Centurylink I can say it is in steep decline.
-Each process is a comedy of errors, extremely contradictory, doesn't work, is poorly executed, has no training included when rolled out, and not even a semblance of accountability when things go wrong.
-The CEO and the VP's of the sales organization do not know what they are doing and are not showing any interest in improving the motivation, energy, and roadblocks to sales success. There is an extreme air of arrogance that taints them, and it shows with the stock reaching the lowest level in 25 years and most of the top sales talent has fled the company!
-Many critically important systems are continually made worse by some random department that is trying to justify their job. They try to replace something that is working perfectly fine. If it's not broke, don't fix it!
-Compensation is a complete and utter disaster. As a high performing sales rep each year I deserve to get paid what i'm worth. The current CEO and leadership does not believe in compensating you a fair salary or commission, thus it's a disaster. The compensation plan has taken a major and game changing turn for the worse in 2019, but in 2018 it was far worse than previous years as well.
**Additionally** There is constant and big mistakes made on commissions where they do not pay you for the sale you made because the bad sales reporting systems do not pick up the sale, thus causing you to wait months longer to get paid what you earned and having to waste a lot of time and energy trying to correct the problem, since they will not proactively do it for you!
-Note of extreme caution to any talented seller thinking about joining the company: I have far exceeded my quota each year I've been with Centurylink and they have not given me a salary raise in over two years and the CEO Jeff Storey announced himself that he doesn't believe in merit raises or even bonuses! how insulting is that?
-Customer service is beyond horrendous--The customers do in fact have a right to complain, and it's far worse than even they think. I have constantly witnesses extremely incompetent service by project coordinators, customer service, billing departments, and other sales teams that dramatically undercut any claims this company has of excellence or values. Internal sales employees can't even get straight answers from order entry and install teams. It's a complete joke and it's baffling how this company is even in operation at this point.(seriously)
-Management, whether intentionally or not, engages in gaslighting. There is constant twists and distortions in reality. We are told one thing and then within an hour the same thing is refuted or proven to be untrue by another manager or department, and are threatened if you don't follow a debunked policy or rule.
-There is definite and noticeable change in energy in the last year that is pessimistic, negative, and de-motivational for the sales organization. Everyone knows it, but not one leader anywhere is doing anything to address it. Total abdication of leadership and responsibility. It's almost as if they're intentionally trying to get people to resign en-masse.
