Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 672 reviews)); "Good Work Life Balance and WFH" ((in 616 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 442 reviews)); "Good culture and down to earth coworkers" ((in 188 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 155 reviews)); "Lots of layoffs and re" ((in 142 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "Poor upper management and stressful" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Jan 22, 2013

Working here

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

CenturyLink offers great vacation and good benefits package. CenturyLink is a low stress company.

Cons

Qwest management seems to have great influence on the future of this company.

3.0

Jan 25, 2013

Qwest World

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Monroe based management team with a foundation built on Christian principles attempting to re organize an industry in decline into a self sustaining stable enterprise.

Cons

Over extended itself and does not have the leadership/ human resources available that are rooted in founding principles, seemingly failing to see the challenges it would face with the differences in managerial behaviors between CenturyLink and Qwest. CTL and Embarq were much more in line with each other in management style then is Qwest. With much of Qwest management maintaining bell system management behavior and not seeing CTL as being up to standards.

5.0

Jun 10, 2011

Forget what you've heard

Analyst i

Recommend

CEO approval

Business Outlook

Pros

Exempt, no one breathing over your shoulder, friendly environment, benefits, pay better than local industries (Chase).

Cons

Pay could be just a tad bit better

Viewing 7765 - 7767 of 7,767 Reviews

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