Management Adds No Value- Toxic - Account Manager Lumen Employee Review

1.0
Aug 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home, paid for some grad school, and great ERGs.

Cons

During my 3 years, I went through 6 managers and not one of them were decent. Not a single one added value to my career or attempted to assist in my career development. They only cared about themselves and were insecure so if you spoke up or challenged them, you were a target. So essentially, it was a cult. New CEO and senior leadership are not impressive whatsoever. She made everyone read a Brene Brown book which was completely worthless, as part of her transformation. Rather than use an actual, proven, transformation method, we read a book about being vulnerable. Sounds like she wants things done well, cheap, and fast, which never works out.

Explore other reviews about Lumen

5.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

good env team is good

Cons

nothing there is a con team is good

avatar
Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

avatar
Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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