Lumen reviews

CEO has no idea what she is doing. HOW HAS NO ONE MENTIONED THIS BEFORE ON HERE. Spending thousands and more likely millions on a Dare to Lead campaign book club. Moving from a carrier to a technology company. Not really sure why you wouldn't try to reduce products, win what you have, and build more fiber. No room to move to a new group. Company is a slow sinking ship to be sold off or bought

The company is more profit-driven, rather than people-driven, & more than once I took a call from a very confused customer who had been sold a product that they really didn't understand, couldn't afford, or need, and when money (or getting that sale) comes over customers, it just doesn't sit right with me. Constant VPN issues. The training was actually quite short, and I feel they put us on the phones too quickly, there were many things that came up that we had no idea how to handle on our own, forms that had to be filled out, sales pitches that had to be made on every call, and keeping all of our ducks in a row became very stressful, especially when we were worried about keeping the customer on hold for too long while we scrambled to get help or an answer from our peers. I was supported, but not in the way that I needed. The constant VPN and Salesforce issues were the last straw.