Lumen reviews

3.4

58% would recommend to a friend

(7,769 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
May 26, 2014
Recommend
CEO approval
Business Outlook

Pros

ZERO there are absolutely no good things about working for this company unless you like to wallow in the filth

Cons

They make up the rules as they go to benefit the company. They don't care about employees, even long term employees and they are so arrogant they think that they can get away with anything. The "unifying principle" they tout as being their guide posts are at best a a distraction to buy them time while they benefit from your hard work then refuse to pay you for it, hiding behind a "process" they just made up so they could steal your money. No I'm not bitter. They took a commission check I earned and met every stipulation to earn, that represented life changing events to my family and on a whim decided it was too much and not to pay me. Let me wait for 4 months on the vp's word I would get paid, then sent me a nasty email saying they denied my compensation and I could arbitrate if I wanted to. That's' Centurylink's version of caring for their employees. Stay away, far away. 15 years later at 53, after working hard to do the right thing for my company I get this and now I have a hard time looking myself in the eye for going back, but you have to have a job and until I can find one I'm stuck there.. Not easy at 53.

2.0
Feb 19, 2025
Recommend
CEO approval
Business Outlook

Pros

-Work from home most people I know are fully remote -Unlimited paid time off

Cons

- Compensation far below competitors, no stock options, no merit increases, inflation increases, etc. Everyone I know has been stuck at the same pay rate for many years. - Enthusiasm gap between senior leadership team and individual contributors is so large we must be living on different planets. - No opportunities for growth, you will be stuck in the same role making the same money for the entire time you are with Lumen. - Annual reductions in force is the standard practice. - Impossible sales and retention targets. - Constant strategy pivots driven by whatever consultants are contracted at the time.

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Lumen Response
1y
Thank you for sharing your feedback with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you for the work you do with us !
4.0
Oct 18, 2024
Recommend
CEO approval
Business Outlook

Pros

They have earnestly turned a corner to do better by their employees with benefits, resources, fair bonuses and pay raises. Attempting to re-shape their management structure and pull in the business needed to improve processes.

Cons

A lot of the process will take a lot of time to advance and become better because they need to complete the cycle of revenue growth, hiring right to fill the right gaps etc. which takes time. Internal investments don't pay off overnight and trickle down to better efficiencies like getting off of spreadsheets for things that should be in a data lake with well thought out applications shared across the organization. Like left hand and right hand knowing what each other are doing and double spending in some places and in others there are processes so tied down with bureaucracy that is trying to combat that that I have seen 30 people hours spent on meetings and e-mails to figure out what to do with a less than 10k purchase that should be passed on to a customer. Maybe apply if you are a good business analyst.... Could help out.

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Lumen Response
1y
Thank you for your transparency about your experience. We value your input. We want to hear from people like you to learn how we can do better. This will help us more clearly take any necessary action. We're glad to have you on board with us!
Viewing 82 - 84 of 7,769 Reviews

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