Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Mar 20, 2024

time to eject

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Many positions are fully remote

Cons

No annual raises No clear company direction Top heavy with upper management Do not care about employees Employees are asked to think up product ideas to sell Little to no opportunity to diversify skillset or work with other technologies, unless it's all done on personal time, on personal expense.

3.0
Oct 2, 2023

Life is slowly improving

Recommend
CEO approval
Business Outlook

Pros

Since Kate Johnson has taken over the company I can see a lot of high level improvements. She has cleaned house of upper level managers that were against corporate change. She's brought on some of the best minds across many sectors, and aims to turn around the Lumen brand. I can see positive changes in the future, but it's got a long ways to go.

Cons

Long work hours, little life-work balance, low pay for well experienced and educated staff. Little recognition, antiquated computer systems that slow the efficiency of the forward progress. Old vehicle fleet that has the CenturyLink brand paired up with Quantum Fiber trailers. Brand identity struggles. Customers don't know who we are. No idea what my career ladder looks like. Right now it looks like a shallow pool, where I swim in circles.

4.0
Jun 18, 2023

Overall good company!

Recommend
CEO approval
Business Outlook

Pros

Good pay, unlimited time off, endless amount of training available on LMS, challenging work, great ERGs, wide range of roles available, awesome coworkers with many years of real experience willing to share.

Cons

Raises are inconsistent, no stock options for employees below Director level, no employee stock purchase plan, antiquated and demoralizing 9-block performance rating system.

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Lumen Response
2y
Thank you for leaving a review. We are disappointed to see your overall experience has not been positive. As a current employee, if you would like to discuss specific concerns, please contact us at CTLHRActionTeam@lumen.com.
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Glassdoor has 8,416 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.