Pros
The job was fun, up until the point of where it wasn't. I enjoyed talking with our customers and overall, was able to provide quality service. The trainers, supervisors, and team members were very supportive, but were extremely taxed, and not able to assist right away because there was so much on their plate. They did try. My team was great, but we all felt the pressure.
Cons
The company is more profit-driven, rather than people-driven, & more than once I took a call from a very confused customer who had been sold a product that they really didn't understand, couldn't afford, or need, and when money (or getting that sale) comes over customers, it just doesn't sit right with me. Constant VPN issues. The training was actually quite short, and I feel they put us on the phones too quickly, there were many things that came up that we had no idea how to handle on our own, forms that had to be filled out, sales pitches that had to be made on every call, and keeping all of our ducks in a row became very stressful, especially when we were worried about keeping the customer on hold for too long while we scrambled to get help or an answer from our peers. I was supported, but not in the way that I needed. The constant VPN and Salesforce issues were the last straw.
