Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)
avatar

Kate Johnson

72% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Aug 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Like most jobs, there are wonderful people and you can build plenty of close connections. Work/life balance is decent for many, but not as you move up.

Cons

Outdated business model that will ultimately lead this company to fail if they don’t figure out how to exist in this century. This company is struggling hard and it is so evident in the atmosphere. Penny pinching all around. Leadership cannot agree to the same strategy and has unrealistic expectations around what is possible. Focused on too many shiny objects and not on clear goals. Totally scattered and a lot of micromanagement. Toxic and competitive environment, rather than a collaborative and fun culture. So many double standards when it comes to practicing what they preach. Bonus cuts and NO raises ever. I’ve worked for many companies and this was by far the worst experience I’ve ever had. Some departments may be better than others.

3.0
Jul 15, 2019
Recommend
CEO approval
Business Outlook

Pros

With the integration of Level3, CenturyLink is now a truly global provider of network services. Solid technical expertise and working hard to get the assets, tools, systems, and processes aligned. Great people to work with! Great work/life balance, and benefits on par with most global enterprise companies.

Cons

Lots of change happening, as with all mergers/acquisitions, but this one seems particularly challenging. Both companies still have incomplete previous acquisition activities and thus they continue to struggle with integrating. Compensation is a very real struggle in this company, let alone the telecom industry. A lot of highly skilled people have left this company due to below market compensation, and it seems like there are always issues with correctly paying the employees. The review/correction process seems to take forever, and the employee has a very limited time to identify and request a correction while the company has unlimited time to go pull back compensation as it deems fit.

1.0
Jun 15, 2019
Recommend
CEO approval
Business Outlook

Pros

It was close to home. That's it!

Cons

Senior management only cares about the bottom line. Slashing people who have been with the company for decades because of salary. They have lost so many knowledgeable people only to hire inexperienced young people to pay them less. They don't manage the company well so whenever they need some revenue first inclination is to roll out more RIWF (Reduction in Workforce). They're idiots for letting so much talent walk right out the door.

Viewing 55 - 57 of 7,767 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.