Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)
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Kate Johnson

72% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Dec 31, 2023

Hunger Games environment

Recommend
CEO approval
Business Outlook

Pros

Remote work and the benefits are good

Cons

You've read about the layoffs. Those happen in a lot of companies. How they do it has screwed the enterprise. The people to be let go as part of the RIF is decided at the vice president level, not directors or managers...the VP who sorts the list of people by how much they are paid and they RIF the people at the top of the pay scale. The company hardly has any SME's left. Common practice for the only person who knows how a system works to get RIF'd. The company has more or less lobotomized itself. Ability to turn up new service and keep existing systems working has been gutted. Infrastructure is failing due to age. Many critical systems and platforms are 20 years old in many cases. When a platform is retired from being many years past end of life, it is replaced with used equipment that is also past end of life but not as much. Replacement parts are bought from ebay. New CEO is an improvement over the one that was fired a year ago, but her big changes has mostly been hiring on additional presidents and VPs. The company is very top-heavy. She's changing the culture of the company based off of a self help book called Dare to Lead. The obsession with this book and the lady who wrote it is approaching Kool Aid cult levels. They just restructured the companies debt. This was after the stock hit 80 cents a share. The creditor are going to end up owning what's left of the company in a couple years. The asset sale to Apollo wrecked the enterprise. All of the free cash flow came from the ILEC that they sold to them. If you take a job here get as much as you can when you start because you'll go years before seeing a raise, and what you get won't be a lot. They fired all of their recruiters a few years ago and turned it all over to "Hirevue" which is a data mining outfit that in order to even be considered for a job, you have to make a dozen tick-tock style videos for them and play some games. And they wonder why qualified people won't apply here.

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Lumen Response
2y
Thank you for leaving a review. We are disappointed to see your overall experience has not been positive. As a current employee, if you would like to discuss specific concerns, please contact us at CTLHRActionTeam@lumen.com.
1.0
Mar 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Medical benefits Time off Work/Life balance Co-workers are great (not managers)

Cons

This is a long list When you are first hired they treat you very well. After you are in the door don't plan on a yearly raise. It is an actual policy that merit raises are no longer. You will only get a raise if you are buddies with the manager and even then the company limits how many people get a raise. Older employees are in an uphill battle here. Lumen will try any means possible to squeeze you out. No raises, then as you get older your yearly reviews get worse. Speaking of reviews they are a joke. The business dictates how many people on your team get certain ratings in the 9-block. 1 person must get a 4, limited 5s are permitted and anything higher is very limited. Since level3 merger the management is awful. There are some manager that are very childish and hold grudges against people for stupid things. Lumen talks a big game on their diversity, but what they say and what they do are very different things. Being disabled is a real disadvantage at Lumen.

1.0
Mar 2, 2022

Out of Touch with the Times - Dying Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None that I can think of after a decade plus of employment.

Cons

CEO eradicated raises years ago for the rank and file but still makes between $17 million and $35 million annually while the stock languishes around $10/share and revenues decline. Company is a product of multiple M&As but has never merged internal tools so it's a morass internally. Leadership caters to it's pets and ignores/overworks the true performers who actually get the job done. Revenue declines every year with no end in sight due to the commodity nature of its services. Management is rife with liars. Lack of transparency and HR speak is endemic. Drinking the kool aid is a management pre-requisite.

Viewing 52 - 54 of 7,767 Reviews

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