Keller Williams reviews

4.3

83% would recommend to a friend

(6,714 total reviews)

Chris Czarnecki and Gary Keller

92% approve of CEO

76% positive business outlook

Keller Williams has an employee rating of 4.3 out of 5 stars, based on 6,714 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Keller Williams employee rating is in line with the average (within 1 standard deviation) for employers within the Bienes raíces industry (3.8 stars).

Reviews by job title

7K reviews
1.0
Jun 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Plenty of snacks/food. Freedom with regards to hours, attire and making your office personal.

Cons

Too many to list. The company culture promoted does NOT fall in line with an MCA's reality. The realtors are obnoxious, rude and at times verbally abusive. Our Team Leader would not help teammates. You could have three people at your desk, the receptionist out to lunch, two phone lines ringing and the UPS man needing a signature and the TM would walk away saying "That's not my job." Guess what - it's all our jobs since we are the office staff. You are on your own. You can get training, but the realtors will pitch a fit and lie about not getting their checks on time because you weren't there to crank it out the minute they think you got the check from the title company. (Maybe it came, maybe it didn't. Doesn't matter to them - only that they "think" it's there.) Not sure how you're supposed to train off-site and cut checks at the same time on-site, but that's what they expect. You will be offered 3 weeks+ vacation/time-off, but be unable to use it. If you figure out a way to get a day or two off, be prepared for being yelled at when you get back. I was asked to do things I felt were dishonest. Too many of the realtors at our MC were brand new. There was a constant flow of disgruntled ones who weren't told upfront about the copious fees they owe. What you see on walls promoted about culture and are told during the interview process does NOT match reality. I was on at least 4+ hours of mandatory phone calls each week, required to back up our receptionist and other duties not related to finance - more than 25-30% of my week and still expected to do a full's week of my finance duties. The conference calls are a total waste of time if you aren't a profitable MC. The culture promotes using the same words over and over again until you want to throw up. The word "leverage" is banned from my home. Overall - the worst job I've ever had. Had high expectations based on the interview process. Feel lied to.

1.0
Jun 15, 2017

Headquarters - IT Department Needs a Major Overhaul

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Has great training for new realtor's. Many current/former cheerleaders/theater people that are just waiting for the opportunity to cheer you on for doing your intended job.

Cons

Potential new employees need to know things before working at KWRI Headquarters. This company claims to be about having a good God/Family/Life balance, yet behind the scenes they have purposely created a "fear mentality". Management wants employees to work in fear of losing their job, so they have done as much as possible to create this unhealthy environment. Do not ever forget this, upper management is about money, and they will throw anyone under the bus to attain it. This is a right to work state, and management is serious about that. It is a CYA environment. This is true for all departments. Get everything in writing or be prepared to get thrown under the bus by management. In the IT department, this "thrown under the bus" mentality is seen with the CIO (Chief Innovation Officer), and trickles down. The CIO has even taken credit for ideas by other people and received a company "brick of value" in one of the monthly company staff meetings. Do not get caught up during the hiring period that a low salary will be offset by the end of year bonus. It is not worth it, so make sure you get a fair market salary, and don't except less. Bonus is talked about as an offset to below market salary, but then top management discuss it as a gift. A gift can be taken away at any time. Don't fall for the bonus/gift trap, get a fair market salary. If you take a below market salary, you will stay below while employeed at KWRI. There is a yearly merit raise, which is up to 3% of your salary. A manager gets 3-4% for each employee, then distributes it on how the manager sees fit. If your manager likes you, good, if the manager does not like you, good luck. The only way to get a larger raise is to get a level raise (which is 10% or less), which again is up to the manager, so previous sentence applies again. In December, a certain woman picks a day to hand out what upper management calls a "gift", but are really bonus checks. It is literally a song, and possibly a dance, show. Your suppose to show how grateful you are, even though you earn the bonus. And the person handing out the checks will decide what day the bonus will be handed out. It is at their whim. This gift is not worth what it takes to earn it, and each year we are reminded that it can be taken away.

5.0
Jan 2, 2016

Realtor

Recommend
CEO approval
Business Outlook

Pros

This is the best company to work for as a Realtor. You have lots of support and training. They even offer profit sharing. What drew me to them was the motto of God first, then Family, then Business! They actually hold prayer breakfasts and send out prayer request for our team. They are active in supporting their community. You couldn't work for a better company.

Cons

As most people know, being a Realtor, you are on commission. Therefore, until a sale closes, you are not paid. This is the norm of the Industry. There isn't any health or dental insurance but you do have profit sharing if you recruit other agents that are productive and the center is profitable.

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