Headquarters - IT Department Needs a Major Overhaul - Anonymous employee Keller Williams Employee Review

1.0
Jun 15, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Has great training for new realtor's. Many current/former cheerleaders/theater people that are just waiting for the opportunity to cheer you on for doing your intended job.

Cons

Potential new employees need to know things before working at KWRI Headquarters. This company claims to be about having a good God/Family/Life balance, yet behind the scenes they have purposely created a "fear mentality". Management wants employees to work in fear of losing their job, so they have done as much as possible to create this unhealthy environment. Do not ever forget this, upper management is about money, and they will throw anyone under the bus to attain it. This is a right to work state, and management is serious about that. It is a CYA environment. This is true for all departments. Get everything in writing or be prepared to get thrown under the bus by management. In the IT department, this "thrown under the bus" mentality is seen with the CIO (Chief Innovation Officer), and trickles down. The CIO has even taken credit for ideas by other people and received a company "brick of value" in one of the monthly company staff meetings. Do not get caught up during the hiring period that a low salary will be offset by the end of year bonus. It is not worth it, so make sure you get a fair market salary, and don't except less. Bonus is talked about as an offset to below market salary, but then top management discuss it as a gift. A gift can be taken away at any time. Don't fall for the bonus/gift trap, get a fair market salary. If you take a below market salary, you will stay below while employeed at KWRI. There is a yearly merit raise, which is up to 3% of your salary. A manager gets 3-4% for each employee, then distributes it on how the manager sees fit. If your manager likes you, good, if the manager does not like you, good luck. The only way to get a larger raise is to get a level raise (which is 10% or less), which again is up to the manager, so previous sentence applies again. In December, a certain woman picks a day to hand out what upper management calls a "gift", but are really bonus checks. It is literally a song, and possibly a dance, show. Your suppose to show how grateful you are, even though you earn the bonus. And the person handing out the checks will decide what day the bonus will be handed out. It is at their whim. This gift is not worth what it takes to earn it, and each year we are reminded that it can be taken away.

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Pros

Good work life balance and good teams

Cons

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2.0
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Pros

The tech stack is approachable and easy to work with, and the company offers strong flexibility through remote and hybrid work options, supporting a healthy work-life balance.

Cons

Career growth feels largely dependent on personal relationships with upper management rather than transparent performance metrics or defined advancement paths. Job descriptions and salary ranges lack clarity, making it difficult for employees to understand expectations or long-term opportunities within the organization. There is little to no investment in employee development—no meaningful education budget, limited financial support for professional growth, and few structured career progression initiatives. The company also appears to struggle with its overall identity, both internally and externally. It is often unclear whether the organization sees itself primarily as a technology company, a real estate company, or a CRM/platform business monetizing agents through various add-on products and services. This lack of strategic clarity can create confusion around priorities, culture, and long-term direction.

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