Pros
Plenty of snacks/food. Freedom with regards to hours, attire and making your office personal.
Cons
Too many to list. The company culture promoted does NOT fall in line with an MCA's reality. The realtors are obnoxious, rude and at times verbally abusive. Our Team Leader would not help teammates. You could have three people at your desk, the receptionist out to lunch, two phone lines ringing and the UPS man needing a signature and the TM would walk away saying "That's not my job." Guess what - it's all our jobs since we are the office staff. You are on your own. You can get training, but the realtors will pitch a fit and lie about not getting their checks on time because you weren't there to crank it out the minute they think you got the check from the title company. (Maybe it came, maybe it didn't. Doesn't matter to them - only that they "think" it's there.) Not sure how you're supposed to train off-site and cut checks at the same time on-site, but that's what they expect. You will be offered 3 weeks+ vacation/time-off, but be unable to use it. If you figure out a way to get a day or two off, be prepared for being yelled at when you get back. I was asked to do things I felt were dishonest. Too many of the realtors at our MC were brand new. There was a constant flow of disgruntled ones who weren't told upfront about the copious fees they owe. What you see on walls promoted about culture and are told during the interview process does NOT match reality. I was on at least 4+ hours of mandatory phone calls each week, required to back up our receptionist and other duties not related to finance - more than 25-30% of my week and still expected to do a full's week of my finance duties. The conference calls are a total waste of time if you aren't a profitable MC. The culture promotes using the same words over and over again until you want to throw up. The word "leverage" is banned from my home. Overall - the worst job I've ever had. Had high expectations based on the interview process. Feel lied to.