Goodwill reviews

3.2

45% would recommend to a friend

(9,217 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
2.0
Jun 2, 2009
Recommend
CEO approval
Business Outlook

Pros

The mission and the customers make coming to work worthwhile. The direct service team is eager to welcome new people and you can feel hard they balance their efforts to be both organizationally compliant with innovative approaches.

Cons

Staff are given few opportunities to demonstrate their unique talents and skills, and stifled from innovative actions or initiatives. Praise is hard to come by, and exec. leadership personalities are demoralizing and sometime abusive. Goodwill is a place you want to commit yourself to, but you quickly see it as a place to transition from.

3.0
Nov 1, 2021

Okay, but could be better.

Recommend
CEO approval
Business Outlook

Pros

For the most part working as a Cashier at Goodwill is pretty easy. We get a 30minute lunch break. My co-workers are very friendly welcoming, and helpful. I love that we have a digital time clock system and get direct deposit.

Cons

The customers can be a real pain, because they are always trying to find way to get over on you and get items for basically nothing even though everything in the store is already highly discounted compared to what they would have originally sold for. Also some of the policies can make working a little difficult, such as the fact that Cashiers do not have the authorization to do returns, exchanges, employee checkouts, or line voids on their own. So every time one of these situations come up I have to call for a manager and them wait for them to finally come up to the front to put in their code and do it themselves. Doing this every time always causes a hold up and I just end up with a long line of frustrated, impatient customers. Another thing I recently found out is that we do not get paid overtime, mainly because we aren't allowed to get overtime, and can actually get written up if we ever do get overtime. Then we have to work holidays, but we do not get any kind of holiday pay other than our regular wage. Employees aren't even allowed to shop at the store they work at, so you would have to go all the way to another store just to shop and use your employee discount. Its almost impossible to get a steady schedule.

1.0
Oct 29, 2019

Terrible place to work!

Recommend
CEO approval
Business Outlook

Pros

At least you could help some customers who were in desperate need. We didn't have much of anything to give them directly, but we had a lot of resources.

Cons

*NOTE TO REVIEWER* This has already been scrubbed to meet the guidlines a few times... if you are not going to approve this, can you please tell me specifically why, thank you. *End Note*. Although, overall, Goodwill does a lot of good for people... they are terrible to their employees. I had another employee passive-aggressively attacking for me months making it a very hostile work environment. I had made my supervisor and quite a few others including the appropriate department that apparently I am not allowed to specify aware as well... all of them ignored the problem. The other employee was making up false accusations of sexual harassment on other employee's behalf (who the third parties told the appropriate department that apparently I am not allowed to specify that had never happened in response to the allegations) as well as other things that were very extreme and not something that management should have allowed to continue. I was told if I wanted it to stop, I had to do something about it myself. Eventually, it got so bad I had to tell the other employee to stop, and as soon as I did I was fired. She was fired too... but part of my dismissal letter even stated part of why I was fired was for constantly letting the appropriate department that apparently I am not allowed to specify know about what was on, as if going through the proper channels was not appropriate. I was going through more work in 4 hours a day than the other employee was doing in a week, and I get that she was jealous of that, but there was no excuse to have to work in an extremely hostile environment and nobody dealing with the problem. Since then, I have additionally been "blacklisted" where any services are refused and my supervisor refused when I asked for a reference. The turnover rate is very high because management really just does not care about you... for a company that touts how good they are to their employees, and how how they aim to create and give more jobs to the unemployed, their actions really show otherwise.

Viewing 25 - 27 of 9,217 Reviews

Glassdoor has 9,718 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.