Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
5.0
Aug 11, 2023
Recommend
CEO approval
Business Outlook

Pros

I had a lot of fun with my work experience at Goodwill. I have very few negatives to state however those will be discussed down below. The management was awesome and on my last day I bought my team donuts to commemorate the awesome experience.

Cons

They threw away goods that could be donated to a local homeless shelter such as mittens, scarfs, etc. Personally I would've liked to have seen the items donated and it broke my heart to know someone would've really have cherished those items.

2.0
Jul 18, 2023

No support

Recommend
CEO approval
Business Outlook

Pros

comfortable office, decent starting salary for entry level

Cons

Goodwill is using the job connection as a front to collect funding. There is no true emphasis on creating employable applicants or positions which will better a persons quality of life. My role was to get job seekers entered into the system and then make tons of calls each month to find out if they are working at any local job so that the goodwill could take credit for assisting the person and creating jobs. We were basically a one stop place to conduct a job search on your own and have a resume created which is a beneficial feature for people who have never had a resume. Vacation time is accrued but I never could find coverage to actually take a day off. I was so burnt out when I left.

1.0
May 14, 2023

Awful experience

Recommend
CEO approval
Business Outlook

Pros

The participants and co workers. I loved my job and it was a great source of pride. Actually providing assistance and my coworkers coming together for particularity difficult clients is amazing.

Cons

Everything else that wasn't my job. Management mistrust of everyone. Mistreatment of staff. Dismissal of needs. Anger when questioned. Retaliation. Willingness to let participants suffer in order to push GW programs. No flexibility. At all. None. My child was in the hospital, but had to use PTO for my maternity leave so came back to zero PTO. So they really did not let me miss work. I had 4 people on my caseload and would never let them suffer. It was a power play. I was there for 14 years. So stressful and soul crushing. Not the work, but the management. Good people left and Good people ignored. New people promoted.

Viewing 244 - 246 of 9,232 Reviews

Glassdoor has 9,733 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.