Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 190 reviews)); "They also were great for the employees" ((in 117 reviews)); "flexible schedules are nice when they occur" ((in 115 reviews)); "Good work environment very easy going" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 883 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 269 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 101 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Apr 27, 2016

Every Goodwill is Different

Operations director

Recommend

CEO approval

Business Outlook

Pros

You get to serve the community and have a chance to positively impact people's lives.

Cons

They put money over mission; second (or third) rate leadership; they know they hire people with "barriers to employment" (ex-offenders, disabled, etc.) who struggle to find work elsewhere, and they use that knowledge to pay significantly less than market value; massive culture (and pay) gap between executives and average employee

4.0

Mar 31, 2016

Goodwill Of West Michigan

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule Major holidays off Good variety in day to day tasks

Cons

Low pay Lots of customers complain about the company and pricing Common to work every other weekend or more A lot of your experience as an employee will depend on the store manager, each store has its own culture.

1.0

Feb 19, 2016

Manager

Store manager

Recommend

CEO approval

Business Outlook

Pros

Meet life long friends and learn to respect the struggles of others. Good for entry level positions straight out of high school.

Cons

No work life balance, if you are asked to work on a scheduled day off but can't management bad mouths you. When unethical practices happen and an employee follows chain of command the employee will find themselves on the chopping block.

Viewing 166 - 168 of 9,232 Reviews

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Jobs at Goodwill

DONATED GOODS ASSOCIATE

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