Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Oct 12, 2025

Greedwill not GOODwill

Recommend
CEO approval
Business Outlook

Pros

Full time work certainly available

Cons

Good was never good enough, meeting outrageous quota expectancies was put on loyal workers that showed up for work, while the slackers got their butts kissed. When you have a bully employee that runs the store and everyone including management bows to for the fear of being reported to HR, or even higher up. The actions of employees that are held to accountability destroys moral of hard working employees. Then to have a head supervisor that doesn't help out physically when short handed , and pulls the rank card due to his tenor w company. He's a joke. Athens on eastside is horribly run, and is not kept up.

1.0
Apr 12, 2025
Recommend
CEO approval
Business Outlook

Pros

You’ll get actual full time hours.

Cons

I’ve worked here almost a year. - horrible management - HR is the laziest and most unhelpful department that I have ever seen. - If you make a formal complaint, it will not be kept anonymous, and you will likely face backlash. - Lack of proper conditions (extreme heat, extreme cold, black mold growing in the ceilings, wasp nests forming, occasionally no space to work, etc.), - Not enough pay for the work/stress you are expected to put up with - Have to make up other peoples’ slack - Have to put up with poor body odor from coworkers - They say there’s room for career advancement, but there’s not. If you want to advance, you have to memorize many numbers, policies, and even the kinds of labels you have to use for boxes. Meanwhile, they’ll hire in anyone off the street even if they don’t have experience for the position. - Have to deal with people who absolutely do not care how you feel about any of the above. - Customers are the most entitled people ever. They will call you names, literally scratch you trying to grab things off of carts/racks, and parents will let their kids mess up entire aisles and not pick it up.

3.0
Dec 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Considering Goodwill's tend to vary tremendously throughout the United States, I saw significant improvements during my time with the company. Leadership has an astonishing ability to improve or diminish the culture, the work ethic and any and all perks employees will see such as discounted days for employees to shop, raises, whether assistant managers make hourly or salary, etc. If you are driven and don't get caught up in drama easily you have the potential to go far as there are lots of opportunities for growth within the company.

Cons

On that note, the changes in leadership have been consistently every 3 years and we underwent extensive changes in 3 year increments. Some not always for the best. While we were a profitable and generally happy workforce, that all nose dived after our beloved CEO retired. The replacement team seemed to balk at our core values of integrity and this was even more obvious upon attending meetings where talks of covert donation receptacle placement and a fierce competitive market strategies replaced talks of our mission to help people overcome challenges to employment. Teams could not keep up with the incoming changes and the SOP's were not updated quickly enough to refer to. It was like someone turned off the lights but expected the same productivity and sales. Gossip, unrest, and people only out for themselves quickly took the upper hand.

Viewing 103 - 105 of 9,227 Reviews

Glassdoor has 9,728 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.