Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Oct 1, 2011
Recommend
CEO approval
Business Outlook

Pros

*Please note that Goodwill is REGIONAL and I can only speak for this region You can get 40 hours a week and often 2 days a week off in a row.

Cons

Hourly raises are insignificant compared to may other organizations. Production quotas are constantly increased and unreachable so staff are constantly strained and stressed. Very anti-union. Training, continuing education, and employee assistance programs childcare, health and wellness, family needs, personal money management skills, etc. are not available or are inadequately supplied and poorly administered. For example, in order to be eligible for scholastic reimbursement, employees must be working and attending school full-time. This is not possible for workers with families, or even for most people.

1.0
Apr 13, 2011
Recommend
CEO approval
Business Outlook

Pros

Great employees with strong work ethic in the store. Decent pay and benefits for not requiring a college degree. Sometimes fun to work in the production area, and on a store-by-store basis supervisors can have freedom to work on their own projects (I say that with reservation...check out the store you're applying for first!) Workshops and other escapes from the daily grind were also pretty fun.

Cons

The company seems to promote mediocrity and punish those who try to make things better. I saw way too many incompetent managers last months, even years, while countless individuals who made small mistakes were immediately terminated. Employees were afraid to speak their minds (even when they would offer helpful suggestions) for fear of punishment. Store manager ruled the place with an iron fist with some of the most unintentionally hilarious rules, all of which held the manager to a different standard than all other employees at the store. Supervisors were regularly held to the same production standards as line employees and were written up if they did not match the full-time production workers' standards (even when they spent the entire day busy with supervisory work). At the same time, when employees at my store attempted to reach out to upper-level management, they were continually ignored. Most of the "troublemakers" who found the store manager's rules to be unfair were fired before they could get their cases heard at HR. It's a huge gamble where you get hired on as to what your working conditions will be like. Many of the store managers (and a few Regional Directors) are great and will gladly listen to employees' concerns, but one never really knows until they get hired, where they're going to be. Many good managers at the company are weighed down by the incompetent people above them. If you're looking for a guaranteed good experience in management, you'll want to do more research before you apply here.

1.0
Dec 25, 2010
Recommend
CEO approval
Business Outlook

Pros

Some of the best reasons to work at good will are to, learn self control, practice patients, develop people skills and appreciate your days off.

Cons

Goodwill is designed to break a person down, not build them up. It is the most humiliating job I have ever had, rules and regulations are not enforced, everyone eventually is going to be abused in one form or another, if not from management from coworkers. Scare tactics are used to threaten your job. Backstabbing and rumors run ramped among coworkers.

Viewing 100 - 102 of 9,227 Reviews

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