Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 569 reviews)); "Great coworkers and understanding store manager" ((in 382 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 114 reviews)); "work environment is good and" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "Low salary and not good working" ((in 89 reviews)); "No training provided for positions that should have training." ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Oct 10, 2012

Trust no one - They don't trust you

Pricer

Recommend

CEO approval

Business Outlook

Pros

Autonomy - sort of; easy job

Cons

constant supervision; second-guessed my mgmt; treated like criminally-minded children

1.0

Jul 31, 2012

Work here only if you are starving

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

The job is very easy, monotonous and can be done half-asleep. Even at the management level.

Cons

There are more politics and backbiting in this company than any other I have ever worked for. The best way to move up in the company is to make inside friends and to buy bribe or cheat your way to the top. I've worked for this company for five years in nine different stores in two different states and have seen it in every location.

1.0

Jun 24, 2012

Unfair management

Case manager

Recommend

CEO approval

Business Outlook

Pros

Very rewarding to work withe people with disabilities. Pay is about the same as other nonprofits. Good place to learn social work skills. Easy to get hired on.

Cons

Management is very unfair particularly with its hiring and promoting practices. Rarely if ever is the person be suited for the job hired. Instead the "teacher's pet" is promoted instead.

Viewing 97 - 99 of 9,227 Reviews

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Jobs at Goodwill