Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Nov 19, 2013
Recommend
CEO approval
Business Outlook

Pros

You will receive paid time off.

Cons

New Management made it their mission to get rid of all employees hired under the former store manager. Employees were either fired or quit. Next, every week new employees were hired, and they quit 2 days to week after being hired. Also, management talked down to employees. If you tell one manager something in confident, he/she will go tell the other manager this information. Finally, unfortunately customers have to wait in long lines to pay for items, because they are short staffed in the front of the store.

1.0
Oct 15, 2013
Recommend
CEO approval
Business Outlook

Pros

Sadly, there are no Pros.

Cons

Save your time and continue with your job search. They are not worth your time and energy. Managers are a bunch of clowns, they reward themselves and not the people who actually do the work. The CEO and management are outdated. They have a high employee turnaround. If you do something wrong by human error, they will fire you without giving you a chance to correct yourself or fire someone because they don't like their happy attitude (CEO & management miserable human beings, so they make everyone else's work environment miserable). They've lost a lot of good and competent people managing people this way. You will thank yourself for seeing this rating.

2.0
Aug 28, 2013

Management makes all the difference

Recommend
CEO approval
Business Outlook

Pros

Co-workers Good finds/ 20% discount Flexible hours Good retirement benefits

Cons

I worked at Goodwill for a little over four years and have basically done every job there. Unfortunately, Goodwill is run like any other retail operation. If you're expecting to work for a "non-profit" organization, this really isn't it. Store manager does not connect with employees and does not help. There have been several complaints about the store manager at my previous location but there doesn't seem to be any improvement. I spent several years hear and can say that I never felt appreciated by upper management. They view everyone as replaceable. As I was in management myself for almost three years here, I can say that employees and other team leaders (for the most part) do have other's best interests at heart. Goodwill states that they help people prepare for find and keep jobs - however they pay their workers minimum wage and would rather fire an employee with perfect attendance that switch them to a different position in the company because of "the principle". Corporate once posted a sign in our break room for financial assistance to sign up for a health program if you were below the poverty line. A quick check among the employees found that we ALL qualified for this aside from the Store Manager and Assistant Manager. That's an entire store of people working for below poverty for a "non-profit" company. Not to mention almost everything the store sells is given to them for FREE. Management blamed employee theft for not being able to raise wages.

Viewing 94 - 96 of 9,227 Reviews

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