Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 583 reviews)); "Great coworkers and understanding store manager" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "Most of the employees are friendly and willing to help" ((in 120 reviews)); "Work environment is good so" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 883 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

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3.2

45% would recommend to a friend

(9,217 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Jul 27, 2010

Goodwill Of West Michigan-Team Lead

Team lead

Recommend

CEO approval

Business Outlook

Pros

the customer support that backs the stores is amazing anyone from purchasing in the stores to the people donating to supply the store astounds me and the community programs that the stores exist for and fund with over ninty percent of monies is pure greatness

Cons

the politics of a corperation is huge and needs to be diminished because it plays a horrible roll in the store associates attitudes and performances

4.0

Jul 13, 2010

Great Place to work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible schdule (Compressed workweek) Trust (able to work independently without someone looking over your shoulder) Most departments are pleasure to work with especially Marketing and Retail Friendly staff (developed many lifelong friendships) Generous Paid Time Off Meaningful work (its great to see someone less fortunate succeed and change their life) Corporate office and many stores are brand new (its nice to visit and work in a clean environment)

Cons

Not all positions earn what they could at a for-profit agency...but rarely do people work at Goodwill for the rate of pay.

3.0

Jun 21, 2010

Most diverse, relaxed workplace ever -- but no advancement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

the most DIVERSE and open workplace I have EVER work; lots of autonomy, at least in my department; staff really cares for the clients; very down-to-earth.

Cons

very low pay and no opportunity for growth in career at all-- the management is NOT going anywhere, and Goodwill is not growing. Unfortunately, some of the best employees I have ever worked with had to leave (including me -- I finished an MBA and they had no place to put me!)

Viewing 9196 - 9198 of 9,217 Reviews

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Jobs at Goodwill