Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 583 reviews)); "Great coworkers and understanding store manager" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "Most of the employees are friendly and willing to help" ((in 120 reviews)); "Work environment is good so" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 883 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

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3.2

45% would recommend to a friend

(9,217 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Jun 8, 2010

Goodwill ADC attendant

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

costumer service (meeting diverse nice people) finding unique donations (memorabilia, jewelry, etc. you learn we things)

Cons

no chance of advancement horrible pay (and constant paycheck money errors and/or delays) work conditions (getting dirty, wet, sun burned, cut, etc.) weather conditions in open donation site (working regardless of weather) no schedule flexibility integrity (constant watch of donations handling) raise freezes (very common) costumer service (direct conflict with angry/rude/vulgar costumers if donations turned down) finding donations you want to keep for yourself (management is always suspicious of this)

3.0

Apr 27, 2010

Great place to work. If you are a facilitator promotions are cloudy

Facilitator

Recommend

CEO approval

Business Outlook

Pros

Goodwill provides an excellent platform to grow experience within your position. Goodwill expresses values and mission extensively and encourages alignment of employees with vision.

Cons

There are a lot of politics in non-profit and can be difficult to navigate at times considering ones level of position strength. In addition, silo working styles are very evident.

4.0

Mar 26, 2010

I open and close the store and am incharge of 13 people

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

The people that I work with are phenominal and its a great growth expericence besides finiding awsome things eachday.

Cons

Sometimes the expectations are high from the new ceo

Viewing 9199 - 9201 of 9,217 Reviews

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Jobs at Goodwill