Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 576 reviews)); "Flexible hours and good if you’re in school" ((in 200 reviews)); "The job has a good work environment" ((in 115 reviews)); "They also were great for the employees" ((in 115 reviews)); "Flexible schedule was nice to have" ((in 111 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 892 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 263 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "Low salary and not good working" ((in 87 reviews)); "No training provided for positions that should have training." ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

Item: Goodwill
Rating: 4
Author: Retail Supervisor

Compare reviews

3.2

45% would recommend to a friend

(9,217 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Jan 26, 2009

I would give Goodwill a "B"

Retail supervisor

Recommend

CEO approval

Business Outlook

Pros

The work environment is very enjoyable. You get to talk to the average person on a daily basis. If you are open enough, people who shop at goodwill will tell you almost anything. (advice, wisdom, and knowlege) They pay pretty well for being a "garage sale" store. Management tends to put employee horse playing in the blind spot and tend to make working at goodwill very enjoyably.

Cons

They do pay very well, but it took my manager about 4 months to give me a promotion. Managment is terrible, bunch of trashy people who have no idea how to run a company.

Viewing 9217 - 9217 of 9,217 Reviews

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Jobs at Goodwill