Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 583 reviews)); "Great coworkers and understanding store manager" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "Most of the employees are friendly and willing to help" ((in 120 reviews)); "Work environment is good so" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 883 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,217 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Aug 31, 2010

Choose a better place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Mission associated with the company is great. Does a lot to give back to the community. Great Causes and some great people.

Cons

salary is very low, benefits are pretty bad. Too much work and not enough people to complete it effieciently, Poor company culture

4.0

Aug 29, 2010

Great hours

Store manager

Recommend

CEO approval

Business Outlook

Pros

Goodwill offers a chace for many people to work that most employers don't. Gret schedule and hours for a management position. Most weeks are 50 hours a week. No crazy hours.

Cons

Very low pay. Most employees are only paid minium wage and they wounder why there is high turnover. Goodwill is a stepping stone opportunity.

2.0

Aug 16, 2010

Only 5 people in the building make any money

Computer technician

Recommend

CEO approval

Business Outlook

Pros

Some Friendly Customers Decent Schedule Not many night hours THINKING I was helping the less fortunate Only place to offer me a job when I needed one

Cons

VERY unsafe neighborhood People wanting free hand outs Management taking credit for employee decisions Ability to be terminated based on lies Lied to about raises, promotions, and bonuses Low-level employees don't see any "profit sharing" at this non-profit. Management sees hundreds of thousands. Took advantage of my skills and my dependence on their paycheck.

Viewing 9190 - 9192 of 9,217 Reviews

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Jobs at Goodwill