Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 583 reviews)); "Great coworkers and understanding store manager" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "Most of the employees are friendly and willing to help" ((in 120 reviews)); "Work environment is good so" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 883 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,217 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Nov 16, 2010

Non Profit with great potential

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

meaningful work good benefits good people who generally really care for the folks they serve

Cons

Behind the times in a lot of ways. Doesn't believe in flex hours, working from home, job sharing. Doesn't take advantage of the passion employees have for what they do. Not open to looking at other options for different solutions.

3.0

Oct 7, 2010

Good pay, poor management

Donations

Recommend

CEO approval

Business Outlook

Pros

Overpaid me. enjoyed working with peers my age. Interesting atmosphere to work in, lots of interesting donations. Fun interacting with customers.

Cons

I had quite a few lazy coworkers and managers. Responsible for compensating for their lack of effort. Most of the college kids could do a better job managing than the actual managers. Lots of drama between co-workers, people didn't get alon

2.0

Sep 6, 2010

Decent Pay, but not the most fun work, not for the allergic!!!!

Production

Recommend

CEO approval

Business Outlook

Pros

decent pay, $1.50 above minimum wage.

Cons

HORRIBLE allergy breakouts. Skin rashes and puffy eyes/runny nose. If you are allergic to pet dander or must this is not the place for you. Very painful repetitive work. A lot of standing. Quotas to reach or you will be written up. Breaks are paid but you cant leave the building. You have to fend for yourself with everything. Get your own clothes. Tote your own clothes to the compactor. And fight with other employees for supplies like hangers and tagging guns which some people stash. Which makes it very hard to reach your quota in a realistic time frame. You have to have your bag checked EVERY TIME you leave the building. If no one responds to the page and comes to the front, you could have up to 10 minutes knocked off your lunch and nothing you can do about it.

Viewing 9187 - 9189 of 9,217 Reviews

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Jobs at Goodwill